Author Archives: Ruby

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Telford and Wrekin Council -Recruiting Mystery Customers

Telford & Wrekin Council is recruiting members of the public as volunteer mystery customers to find out what it is like to use the council’s services. 

The aim is to enable the council to gain insight into what its customers expect to try and increase customer satisfaction and reduce complaints.

Councillor Rae Evans, Telford & Wrekin Council’s cabinet member for Customer Services, said: “Our Mystery Customer programme is a new initiative to measure our services.

“As a proactive council, we want to constantly improve and set clear service standards.

“We will invite our mystery customers to use our services and report back to us on their experience of them. Their feedback will be used to understand what is working well and not so well for local people.

“This will help us decide if we need to make any improvements. Our Mystery Customers do not need to have any previous experience to take part.”

The programme is being supported by the council’s Customer Relationship Team who are available to answer any questions. Mystery customers will be reimbursed for any expenses that they incur.

To find out more visit

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Sight Loss Opportunity Groups (SLOGs) Activities-November 2019

All sessions are FREE unless otherwise stated.

Oswestry Group meets on Wednesday 6th November, 10 am to 12 noon  at Oswestry Library, 9 Arthur Street, Oswestry SY11 1JN

Many of you will be pleased to hear that Cathy is back this month for a Craft workshop.  You will all be able to take part in the workshop, however, Cathy has not let me in to what you will be making….so a surprise it will be!   

Forward note: Wednesday 4th December, the Oswestry Group will all be off out to enjoy your Christmas Meal.  

Ludlow Group meets on Monday 11th November, 10.30 am -12.30 pm at at St Peters Church, Henley Road, Ludlow SY8 1QZ

Scrappies are back!  This month you will be having a craft workshop by Scrappies, however, there seems to be a lot of secrets this month as I have no idea of what you will be making, however, whatever it is I am sure you will enjoy.

Forward Note: December 9th,  the group will be out enjoying a Christmas meal that Adrian has kindly organised.

Shrewsbury Group meets on Monday 25th November, 2 pm-4 pm at  The University Centre Shrewsbury, Guildhall, Shrewsbury SY3 8HQ, in room SGH201  

We will be joined by a speaker from Fairtrade to raise awareness and promote Fairtrade.  Fairtrade is about making trade fair for everyone, but especially the farmers and workers in the developing world.

Forward Note: December meet up is earlier on the 9th, same time, same place.  You will be joined by Books Aloud.   Our Shrewsbury SLOG all voted to have their Christmas meal in January 2020.

Shrewsbury Cycling SLOG’s Group

Our regular cycling session will re commence in March at  Shrewsbury Sports Village,  Sundorne Rd, Shrewsbury SY1 4RQ

Please note that you can still cycle at the Sports Village, every Wednesday, 13:00 – 15:00.  For more information please contact Christian Smith the Sports Development Officer at Shrewsbury on 0345 0007 002..

You can of course cycle at the Sports Village, every Wednesday, 13:00 – 15:00, for more information please contact Christian Smith the Sports Development Officer at Shrewsbury on 0345 0007 002.

All SLOG Groups

Due to some activities needing a deposit to secure the booking we now need an expression of interest, please, initially to book the event, followed by confirmation of your attendance two weeks prior to the event, or sooner if you can.  We understand that things can change on the day, this cannot be helped.

The activities where we ask for a small contribution, we will need a minimum of 6 -8 people to participate before we can book the event.  Can we ask that you let us know by contacting us on 01743 342168/342163 or emailing us at [email protected]   or [email protected]

Transport for Wales

Are local train services important to you?

Local train services are really important to people with disabilities and older people in our communities. Many rely on public transport to visit friends and family, attend social gatherings and hospital appointments.

Please sign this petition to reverse the decision for a two hourly train service if you or someone you know may be affected and become isolated.…/reverse-tfw-decision-for-2-h…

Note: Reverse a decision for 2 hourly services serving Gobowen, Chirk and Ruabon in the December 2019 timetable in preference for a faster services from Cardiff to Holyhead which does little for for Wrexham County Borough constituents and a backwards step. These faster services will pass local stations without stopping. . There was no consultation with key stakeholders on these changes whatsoever.

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Theatre Severn and Old Market Hall access consultation

Start Date:
4th October 2019

End Date:
29th November 2019

Start Time:

End Time:

Shropshire Council has been working to review the delivery of access arrangements at Theatre Severn and the Old Market Hall in Shropshire.

A review is necessary because Shropshire Council believe that the arrangements currently in place could be inadequate and they are keen to remove any unnecessary barriers to booking their services. If D/deaf, visually impaired, disabled people and wheelchair users cannot book their seats online, they may be disadvantaged and discriminated against by the venues and Shropshire Council’s primary objective is to level this and offer online booking to all.

This local work is taking place alongside theatres and venues nationally looking at adopting revised access policies.

Before any decisions can be taken or a future access policy developed, Shropshire Council needs to understand the views of individuals and groups who use Theatre Severn and the Old Market Hall, the public and local services and organisations. This consultation is designed to obtain this important feedback.

What this consultation hopes to achieve.

Through this consultation, Shropshire Council aims to collect information that will allow the development of a new access policy which will address:

  • Online booking for all
  • Equality on ticket price and booking process
  • Removing barriers
  • Focusing the policy on need, not documents and income.

They are keen to remove any unnecessary barriers to booking services, such as the insistence that documentary proof of eligibility must be provided in person before access is granted to selected concessions. Without access to online booking, disabled audiences also encounter a barrier of booking limited to box office opening hours, and may miss out on popular tickets or preferred seats.

They propose implementing an updated policy in common with many similar venues whereby the first ticket is offered at a standard or concessionary price, and a second ticket for an ‘essential companion’ is complimentary, free of charge. To those who are eligible, total cost to attend will remain comparable.

Eligible customers will be asked to submit a short application, briefly stating why they require an essential companion to access our services. This application could be submitted online, via email, by post or in person. While previous concessions focused on documentary proof and assumptions about income, the Essential Companion Scheme is focused on delivering improved access based on need. The new scheme will therefore be broader and encompass people with less visible disabilities such as anxiety, autism or dementia.

How to take part in this Consultation:

  • Feedback surveys for
    • Customers of Theatre Severn and the Old Market Hall
    • Stakeholders (eg services within the public sector, voluntary sector, town and parish councils etc)
    • Public survey
  • Email feedback options for more detailed comments
  • Meeting, discussion and workshop with Shropshire Disability Network
  • Individual meetings with key stakeholders (available on request)
  • Provision of BSL interpreter for meetings

Ways to give feedback:

You can complete a short survey by clicking on the ‘How to get involved’ tab on this page. It should take you approximately 10-15 minutes to complete depending on how many comments you make.

To take part in the survey, click this link:

You can also provide feedback by email. Please title your email Theatre Severn and OMH Access Consultation and email: [email protected]

You can also provide any comments or other documents for consideration by writing to:

Theatre Severn and OMH Access Consultation 2019, c/o Shropshire Council, Feedback and Insight Team (1L23), Shirehall, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND

For further information about this consultation click here:

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Council Tax Reduction-Consultation by Telford & Wrekin Council

Start Date:
1st October 2019

End Date:
31st October 2019

Start Time:

End Time:

People in Telford and Wrekin are being asked for their views on planned changes to the scheme that offers support to residents of working age on lowest incomes with the costs of council tax.

Since 2013, councils have been responsible for their own Council Tax Support schemes for working-age residents.

Telford & Wrekin Council are proposing to make significant changes to our local scheme from 1 April 2020.

The council are keen to give everyone, whether claiming support or not, the opportunity to have their say on the proposals before any changes are decided.

Consultation starts on 30 September 2019 and ends on 10 November 2019 to meet the Council’s budget setting timetable and to allow sufficient time for responses to be considered and evaluated.

Please give your views by completing the questionnaire, Councillors need these to decide on the final changes to our Council Tax Support scheme for 2020/21. To complete the questionnaire click on this link.

For further information on the proposals, click on Telford & Wrekin website:

If you have additional questions regarding the consultation or require information in an alternative format please email [email protected] or ring 01952 383838 and select option 3 followed by option 5.

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New support group for people living with dementia and their family carers

Shropshire Rural Communities Charity (RCC) is expanding its support groups for people living with dementia or memory loss and the family members who care for them.

Shrewsbury Care and Share Group will launch on Friday 8th November at St. Peter’s Church,  Monkmoor Road, Shrewsbury SY2 5BL, The meet ups offer “mutual support”-partners take turns to have a break while their loved ones are safe and happy in the company of the rest of the group.

At present there are four Care and Share groups in Shropshire. They are at Church Stretton, Market Drayton, Albrighton and Ludlow. Members meet every fortnight and take part in activities including memory games, crafts, gentle exercise, reminiscing, listening to speakers and socialisng with each other.

The groups have been set up by Shropshire RCC as a result of receiving a grant from a fund set up by the Government to help tackle loneliness.

If you or someone you know would be interested in joining a Care and Share group, please contact Project Officer Nickie Long on 01743 237888 or call/text mobile 07816 297795 or email [email protected]


Care by Communication

Website: N/A

Email: [email protected]

Telephone: 07722 628442

Address: 17, Ash Tree Leasow, Telford TF1 6NT

Have you ever wishes you could check in on your loved one’s for piece of mind at any time? Would you like to go out of your home but are concerned about the welfare od a dependent?

Care by Communication is about having the right technology enables you to Care when you can’t be There.

Care by Communication provides a service that uses the latest technology to improve quality of life for Carer’s and their family.

Care by Communication enables by the use of the latest integrated monitoring technology you can now:

  • Communicate with your family if they cannot use the phone.
  • Monitor the home when you are not there.
  • Answer the door internally without leaving your chair or remotely from another location.
  • Reduce concerns for family with early onset dementia. You can now see who is calling at their home.
  • Confidentially manage the home when unoccupied for short periods. You can remotely switch on security in their home until they return.

Services we can provide:

A comprehensive Consultation:

  • To find solutions for remote caring that match your needs.
  • Help you use technology that is out there.
  • Software installation and configuration of a product
  • Providing ongoing maintenance and ad hoc call services for support as required * (Service contracts available on request.

Call Janet now on 07722 628442 to book a consultation. (There will be a small fee for consultancy)


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Carers Rights Day

This year Carers Rights Day is on Thursday 21st November 2019. The theme for the day is “Helping you find your way”

Having the right information at the right time can make all the difference when you are caring for someone. Each year Carers UK holds Carers Rights Day to bring organisations across the UK together to help carers in their local communities know their rights and find out how to get help and support they are entitled to.

Whether you are a new carer or have been caring for someone for a while, Carers UK believe that it’s important that you understand your rights and are able to access the support that is available to you as soon as you need it. Each year, Carers Rights Day helps us:

  • ensure carers are aware of their rights
  • let carers know where to get help and support
  • raise awareness of the needs of carers.

Every day 6,000 people in the United Kingdom become carers, something few have been able to plan for. From the start, they may find themselves needing to talk to health and social care providers; to negotiate with their employers on how to juggle work with caring; to deal with the intricacies of the benefits system or to consider how to fund future care costs. All of this while they are coming to terms with their new caring responsibilities. It’s no wonder that caring can feel overwhelming, bewildering and stressful.

To find out more about Carers Rights UK and the work they do, click this link:

To find out what is on locally, visit our events pages:

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Take Charge of your life

Taking Charge of your Life is a five-week course (one day a week), providing participants with techniques to help improve their confidence and self Esteem,  meet new people, share experiences in a safe environment and to realise their true value.

Every day, people are faced with difficult circumstances; they battle with bereavement, poverty, mental health, childcare responsibilities, illness, lack of confidence, social isolation and learning barriers that prevent them from engaging in employment, education or just in general.  We want to bring hope to individuals to be able to look forward to the future and set achievable goals, giving them the vision to make positive changes in their lives.

Courses are run in the following areas. Shrewsbury, Whitchurch, Market Drayton, Oswestry, Craven Arms, Ludlow and Bridgnorth

Taking Charge of Your Life Courses

For further information about Taking Charge of Your Life click to download a word documentTCOYL – info & 5 wk outline