Telford & Wrekin 250-253

Telford and Wrekin-A message from Councillor Shaun Davies.

Councillor Shaun Davies in a message to all who live in the Telford & Wrekin area passes on his condolences to all the friends of families of those who have passed away during the pandemic. Below you will see a link where you can watch a YouTube Video and listen to his message in full.

Councillor Shaun Davies also encourages everyone to join in for Sing for our Carers & Keyworkers tomorrow evening, Thursday 2nd April 2020 at 8 pm. “You’ll Never Walk Alone”

Click here to watch the video:

The words to “You will never Walk Alone” 

When you walk through a storm
Hold your head up high
And don’t be afraid of the dark
At the end of a storm
There’s a golden sky
And the sweet silver song of a lark
Walk on through the wind
Walk on through the rain
Though your dreams be tossed and blown
Walk on, walk on
With hope in your heart
And you’ll…

A Message from Emma Chaplin-Eye Clinic Liaison Officer

Shropshire Disability Network have received the following message from Emma Chaplin, Eye Clinic Liaison Officer:

“I would like to offer my services to any of your service users who are concerned about their vision during the COVID-19 epidemic.

My role is to offer practical and emotional support to people with a sight condition, their families and carers. I am usually based within eye clinics at the Royal Shrewsbury and Princess Royal Hospitals but am currently working remotely.

I can provide advice and information on a  range of matters including:

  • living with sight loss and remaining independent
  • details of latest aids and equipment
  • eye conditions and treatment information
  • emotional support
  • the advantages of certification and registration

Anyone can self-refer, I can accept secure email referrals via [email protected] or you can contact me direct on my mobile - 07808 736449. 

Please note that I am working from home with other family members present so may not always be able to answer the phone, but if you leave a message I will call back as soon as possible.
Please do get in touch if you need any further information.

Kind Regards,

Emma Chaplin
Eye Clinic Liaison Officer
Royal National Institute of Blind People (RNIB)Royal Shrewsbury Hospital
Princess Royal Hospital Telford

Easy Read

Easy Read Information for People who are self-isolating

Easy Read Information for People who are self-isolating. All this information is based on Government guidelines. See pictures below or download a PDF by clicking here COVID-19_easy_read 

If you want to print this information, click here: free-document-on-coronavirus-self-isolation-easy-read_v1a

If you wish to read the information on-line, click here: self-isolating-low-res-easy-read_v1a

0001   0002  0003   0004   0005

travel Shropshire 250-253

Coronavirus: Changes to Arriva bus timetables from Monday 23 March

In light of the coronavirus pandemic, Arriva have amended their local bus service timetables from Monday 23 March 2020 across the whole of their UK operation, including in Shropshire.

Arriva are having to take these steps in light of the unprecedented challenge to their business caused by coronavirus. They have had to adjust their business to the drastically reduced levels of demand whilst also trying to serve their customers as best they can whilst seeing an increased level of staff absence – and with more expected daily.

A summary of each service and  the changes is below. Shrewsbury Park and Ride is to operate as per a normal timetable.

There may be further adjustments in the coming days and weeks to reflect passenger demands and government advice.

Summary of changes

Note: Saturday service indicates the  service will operate Monday to Saturday using the Saturday timetable.


• Route 1: Every 30 minutes (with a limited service between 1200 and 1400).
• Route 2: Saturday service
• Route 3: No service
• Route 8: Every 60 minutes (with a limited service between 1200 and 1400)
• Route 8a: No service
• Route 9: Saturday service
• Route 11: Every 30 minutes (with a limited service between 1200 and 1400)
• Route 12: No service
• Route 19: Saturday service
• Route 19a: Saturday service
• Route 20: Every 60 minutes (with a limited service between 1200 and 1400)
• Route 21: Every 60 minutes (with a limited service between 1200 and 1400)
• Route 23: Every 60 minutes (with a limited service between 1200 and 1400)
• Route 24: Every 30 minutes (with a limited service between 1200 and 1400)
• Route 25: Every 30 minutes (with a limited service between 1200 and 1400)
• Route 26: Every 60 minutes (with a limited service between 1200 and 1400)
• Route 27: Every 30 minutes (with a limited service between 1200 and 1400)
• Route 64: Saturday service
• Route 164: Saturday service
• Route 436: Saturday service
• Route 511: Saturday service
• Route 519: No service
• Route 524: No service
• Route 544: Saturday service
Route 546: Saturday service
• Route 738: Normal service
• Route 740: Normal service
• Route x4: Every 60 minutes (with a limited service between 1200 and 1400)
• Route x5: No service
• Harlescott park and ride: normal service
• Meole Brace park and ride: normal service
• Oxon park and ride: normal service

Telford and Bridgnorth

• Route 8: Saturday service
• Route 9: Saturday service
• Route 14: Saturday service
• Route 14a: Saturday service
• Route 18: Saturday service
• Route 19: Saturday service
• Route 19a: Saturday service
• Route 101: Saturday service
• Route 113: Normal service
• Route 114: Normal service
• Route 115: Normal service
• Route 116: Normal service
• Route 297: Saturday service


• Route 2: Every 60 minutes
• Route 2a: Every 60 minutes
• Route 53: Infrequent service
• Route 54: No service
• Route 70: Every 60 minutes
• Route 70a: No service
• Route 71: No service
• Route 79a: No service
• Route 400 Saturday service
• Route 402: Saturday service
• Route 403: Saturday service
• Route 404: Saturday service
• Route 405: No service
• Route 449: No service
• Route 576: Saturday service

healthwatch telford and wrekin

Dental Practice and the Service you received

Healthwatch Telford & Wrekin are asking all residents within Telford & Wrekin to complete our short survey, based on accessing your Dental Practice and general experiences.

Healthwatch Telford and Wrekin is your local independent Health and Social Care champion who strives to ensure that your voice is heard in improving the services you use, whether it is a GP Practice, Dental Surgery, Optician, Hospital, Care Home or a Mental Health Service. 

The purpose of this is survey is to:

  • Explore patients’ overall experience of using Dental Practices within Telford and Wrekin, focusing on; appointments, staffing, environment and treatment.
  • To find out if patients are satisfied with the service.
  • To identify if there is anything that could be done to improve the service.

Please note we will not ask you to disclose which Dental Practice you are registered with, neither will any of your personal details be shared or identifiable.

We will, however, collect basic information (example; Postcode). Additionally, we will gather and share the wider collective views/opinions of patients.
Completing the questionnaire
  • To complete this survey please place a ‘tick’ or ‘write your answer’ in the box provided.
  • If a question is not relevant to you – please leave it blank and continue to the next question.
  • You will not be identifiable from the feedback you offer.

Your feedback is important and can help towards improving health & social care services in your local area.

To access the survey, please click: 

shropshire council news250-253

Coronavirus: Libraries, leisure centres, museums and country parks to close

To help reduce the spread of coronavirus (COVID-19), libraries, museums and country parks under Shropshire Council management are to close to the public from 5 pm today (Friday 20 March 2020), and leisure centres managed by Shropshire Council and by South Shropshire Leisure (Teme) will also close from 5 pm on Friday 20th March 2020.

The temporary closures will remain in place until further notice.

The affected sites and facilities are:

Museums and country parks

  • Shrewsbury Museum & Art Gallery
  • Shropshire Museums Collection Centre in Ludlow
  • Shrewsbury Castle
  • Much Wenlock Museum
  • Coleham Pumping Station
  • Shropshire Archives
  • Severn Valley Country Park Visitor Centre
  • The Bungalow at The Mere at Ellesmere

Note: The annual re-opening of Acton Scott Historic Working Farm on 30 March 2020 will also be delayed until further notice.


  • Shrewsbury
  • Oswestry
  • Bridgnorth
  • Whitchurch
  • Market Drayton
  • Ludlow
  • Bayston Hill
  • Church Stretton
  • Gobowen
  • Pontesbury
  • Wem
  • The Lantern, Shrewsbury
  • Much Wenlock

Community-managed libraries

  • Albrighton
  • Bishop’s Castle
  • Broseley
  • Cleobury Mortimer
  • Craven Arms
  • Highley
  • Ellesmere
  • Shifnal

Please note: the library lending service and activities are suspended but the buildings will remain open for access to customer services and registrars.

Shropshire Council will also be working with partners to support communities from a number of key library buildings as community co-ordination centres from Monday 30 March 2020.

Leisure Centres

Managed by Shropshire Council

  • Much Wenlock Leisure Centre
  • Idsall Sports Centre
  • Roman Road Sports Centre, Shrewsbury
  • Meole Brace Golf Course, Shrewsbury

Managed by South Shropshire Leisure (Teme)

  • Bishop’s Castle
  • Church Stretton
  • Cleobury Mortimer
  • Ludlow

Advice about events, meeting and tickets

The closures mean that all events, meetings and group volunteering at the above sites will also be cancelled, to reduce social interaction and protect Shropshire residents.

To allow us to prioritise ticketholders for events in the immediate future between now and 31 May 2020 initially, we ask that ticketholders for events beyond this date do not contact us at this time, and await further advice in due course.

Ticketholders for events between Friday 20 March 2020 and Sunday 31 May 2020 are offered the following options:

  • Await further update where events can be rescheduled. Existing tickets will remain valid for rescheduled dates.
  • Request an account credit. Where possible, we would be hugely grateful if ticketholders committed to visit us again when we re-open, by accepting an account credit to use against a future booking.
  • Alternatively, a full refund is available.

We thank people for your patience and understanding.

For more information, please contact using the following email addresses:

Country parks-  [email protected]

Museums- [email protected]

Leisure centres- [email protected]

Libraries- [email protected]

These new measures follow advice from the Government, which stipulates that people should avoid public buildings, as well as social distancing advice that has been issued.

Official advice and guidance:

You can view the updated guidance about numerous issues on the Government’s website here:

We are strongly encouraging communities to continue to follow the current health advice here:

Shropshire Council has been working closely with Public Health England, NHS England and our local health and care partners, to prepare and respond to the coronavirus.

All partners continue to work together to co-ordinate appropriate action and resources to protect the public’s health.  Partners and services are working closely to support each other to ensure organisations have the capacity to respond to the coronavirus, whilst still being able to provide essential everyday services. This includes the setting up of Shropshire Local Health Resilience Partnership (LHRP*) to co-ordinate plans and prepare for any changes in the situation as they arise, and promoting national guidance and key messages to the public, staff and organisations, including schools and businesses. All partners keep in regular contact and take part in daily and weekly update meetings with both local, regional and national colleagues.

* The LHRP includes representatives from: Shropshire Council, Telford & Wrekin Council, NHS England and Improvement, Emergency Preparedness Resilience and Response (EPRR) leads, Shrewsbury and Telford Hospital NHS Trust, Shropshire Community Health Trust, Robert Jones and Agnes Hunt Foundation Trust, Shropshire Clinical Commissioning Group, Telford and Wrekin Clinical Commissioning Group, Public Health England, and Shropshire and Telford LMC.

Useful Links

Shropshire Council COVID-19 –

Museums –

Archives –

Country parks –

Rights of Way –

Libraries –

Leisure centres –

Telford & Wrekin 250-253

Coronavirus update from Telford & Wrekin Council 20 March 2020

News for people living in the Telford & Wrekin Council Area.

Council Tax: Telford & Wrekin Council is offering all its residents a two month “holiday” from council tax payments to help them deal with any financial hardship caused by the coronavirus pandemic. 

The move has been agreed by the Council’s Cabinet to help residents whose income has been affected by recent events.

Anyone can ask to suspend their council tax payments for April and May and instead begin payments from June, with the additional option to extend your installment plan until March 2021 if you currently pay over 10 installments.

Equally some people may wish to spread their payments over 12 installments rather than 10.

Anyone wishing to take this council tax holiday, can do this 24/7 by completing this form.

If you aren’t online, you can call 01952 383838 (open weekdays 9 am – 5 pm).

If your financial circumstances have changed and you’re struggling to now pay your council tax bill, you can apply for help through our council tax reduction scheme or by calling 01952 383838 (9 am -5 pm weekdays).

There is a package of support available and the Council will do whatever we can to support people in these difficult times.

In addition, we can provide you with emergency assistance for things such as gas and electricity vouchers,  food parcels or replacement white goods, by visiting or calling 01952 380400 (9 am -5 pm weekdays).

Emergency grants to community centres to provide vital support:

Telford & Wrekin Council’s Cabinet has approved £50,000 in grants for a number of community centres to help deliver vital supplies and services during the coronavirus crisis.

The centres and their staff and volunteers will be used to support Telford & Wrekin Council deliver its emergency community response to our most vulnerable residents who are over the age of 70 and who do not have close friends or family nearby to support them.

The funding will allow the centres to help the Council provide services such as safe and well checks, food deliveries and collecting prescriptions.

Any resident, particularly the more vulnerable members of our communities, who is in urgent need of assistance can request help online. Anyone who isn’t online, can call 01952 382030

Nuplace – support for tenants affected by coronavirus pandemic:

Nuplace is reassuring its tenants that during this challenging time, it is committed to supporting anyone facing difficulties or change in their financial circumstances.

First and foremost Nuplace is clear that it will not evict any tenant who is impacted by the coronavirus pandemic.

Equally, if any tenant is struggling to pay rent they should contact Nuplace to discuss alternative arrangements such as a delay to rent payments.

As the largest private housing landlord in Telford and Wrekin, it hopes that other private landlords will do the same and recognise tenants’ change of circumstances and the impact this can have on them.

Nuplace Director, Angie Astley said: “We understand the impact will be different for everyone depending on their situation.

“We urge any tenants with concerns about their ability to pay rent to talk to us as soon as possible. Nuplace will then work with those tenants to ensure we do everything we can to help during this very difficult time. 

“We hope other private landlords in the area will follow our example.”
Nuplace tenants should email [email protected] for more information or to talk to our team

Emergency grants for homeless charities and Telford Crisis Network:

Telford & Wrekin Council’s Cabinet is to give emergency grants to charities that work to support the homeless and rough sleepers and Telford Crisis Network to help them cope with the coronavirus outbreak.

Telford & Wrekin Council’s Cabinet is to give emergency grants to charities that work to support the homeless and rough sleepers and Telford Crisis Network to help them cope with the coronavirus outbreak.
The council is to give £50,000 to support the Telford Crisis Network and other food banks in the borough to help it deal with increasing demand caused by the global pandemic.
The Crisis Network is a partnership of local service providers from public, private and third sector organisations who work to provide a range of services, including emergency food, emergency shelter, temporary accommodation and advice and support to resolve financial crises.
This is in addition to funding support the Council already provides to the Telford Crisis Network.
The council will also give a £30,000 grant to support homelessness in the borough, through Maninplace and STAY Telford to support their work at this difficult time.
The emergency grants for charities that work to support the homeless underlines the council’s long-stated commitment to tackle the whole issue of homelessness and rough sleeping which has seen significant investment over the past three years.
The emergency grants are part of a whole range of measures that the council is announcing as it strives to do everything it can to support the community in Telford and Wrekin as it faces unprecedented challenges posed by the coronavirus.



Restrictions on concessionary bus travel lifted due to coronavirus

In response to the coronavirus pandemic, Shropshire Council has extended its concessionary bus travel for the elderly and vulnerable, to enable them to take advantage of the exclusive early morning shopping times being offered by some supermarkets and shops.

Until today (Friday 20th March 2020) concessionary bus passes couldn’t be used before 9.30 am.

Under the new arrangement the passes can be used before 9.30 am, with immediate effect and until further notice.

The change applies to all bus services operating in the Shropshire Council area.

Steve Davenport, Cabinet member for highways and transport, said: 

“Previously concessionary travel did not kick in until after the morning rush-hour, but in response to coronavirus those who have the passes can now travel earlier so they can get to the shops to buy food and other essential items.

“These are challenging times and we hope this will provide a vital lifeline for our elderly and vulnerable customers”

SDN 250 by 253

SDN and Coronavirus (Covid-19)

Shropshire Disability Network has always tried to give its members timely up to date information via its website. As you all know we are living in unprecedented times due to Coronavirus (-Covid-19). Many people are frightened by what is happening globally. Across our country and locally there are many people self isolating because they are in the “at risk” groups or have been in the company of someone showing signs that may or not be this nasty virus. Many of our members have long term conditions, disabilities and/or are carers so are more vulnerable to this illness.

As you are all aware, SDN is, as charity run in its entirety by volunteers. We only have two volunteers updating our website and they are doing their best to ensure you get information that is current and correct. Our “Events” pages receives many visitors seeking events to go to. Over the last few days, we have been informed that many events are being postponed or cancelled due to Covid-19. We are trying to update all the events that have been cancelled. If there is an event on our list, that is not highlighted as cancelled/postponed that is because we have no information on whether it is going ahead. We suggest if the list is not listed as cancelled, you call or email the organisation holding the event you wish to go to, to establish it is still taking place.

SDN is aware that events at the following places have been cancelled/postponed until further notice:

  • The Hive, Shrewsbury
  • Theatre Severn, Shrewsbury
  • Old Market Hall, Shrewsbury
  • Kinokulture-Oswestry Community Cinema
  • Ludlow Assembly Rooms
  • Wem Town Hall
  • Albrighton Moat
  • Birminham Hippodrome
  • The Grand Theatre, Wolverhampton
  • Taking Charge of Your Life Courses (Landau)
  • Sight Loss Opportunity Groups SLOGs (Ludlow, Oswestry, Shrewsbury)
  • SaTH Community Engagement, Working Together (Shrewsbury and Telford)
  • Newport Village Hall, Table Top Sales (first Saturday of the month)
  • Carers Trust All Groups (Oswestry, Shrewsbury)
  • Armed Forces Covenant Events
  • Autism West Midlands -note some events will be offered by telephone communications

Shropshire Rural Communities Charities: the following support services have been cancelled until further notice:

Hearing Loss Support

  • Home visits
  • Drop-in clinics
  • Effective Hearing Programmes

Sight Loss Support

  • Sight Loss Opportunity Groups (SLOG), including cycling
Social groups
  • Musketeers and Maidens
  • Care and Share groups – all locations

If you have any queries or questions regarding this information, please contact us on 01743 360641 or email [email protected]

Autism West Midlands Advice sessions where possible have been replaced by a telephone service.

Shropshire Disability Network: A lot of our work goes on behind the scenes, we are desperately short of volunteers. If you feel you can spare one or two hours a week (or more) please use this form telling us what you can offer.


PACC Logo 250-253

Coronavirus and the SEND Community

SDN has been asked by Shropshire Parent and Carers to share with you an important message:

On Tuesday 17th March 2020, the National Network of Parent Carer Forums shared with the Government a paper highlighting the impact of Covid 19 on the SEND community and key issues that need to be considered to mitigate risk, not just for children and young people with SEND but for their families also.  The paper includes consideration of;

•            Provision of specific advice for special schools and vulnerable children

•            Communication, including the provision of easy read information, planned distribution networks that specifically target the SEND Community, proactive identification of those ‘at risk’ and co-ordinated and joined responses

•            Action for maintaining essential medication and supplies such as continence supplies and prescribed nutrition

•            Workforce support – back up care / notification of changes in short break provision / availability of emergency care / access to social workers

•            Support for SEND families who have to self-isolate

•            Co-production – continuing to work with parent carers to plan the response at this difficult time

The full information can be found on

These key issues reflect the communications and conversations that PACC is seeing on social media locally and so we have shared this with senior leaders at Shropshire Council and Shropshire CCG, with the offer to support distribution of information about these or related issues to the Shropshire SEND Community.

We have also offered to help in preparing any information, by suggesting content or wording that would be suitable for the needs of our community. Due to the fact that PACC reps are in most cases parent carers of children and young people in vulnerable groups, we have also informed local leaders that PACC will not be attending any meetings on a face to face basis, for the immediate future, but that if possible we could join and contribute to discussions via teleconferencing or email.

This is a worrying and challenging time for SEND families and we hope that you all remain safe and well.  PACC will continue to share information which we think might be helpful to SEND families and encourage all of you to stay in touch with each other, providing the peer support and understanding that so valuable to our community.  If you need to contact PACC please do so via Facebook messenger or our email [email protected]