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Hearing Aid Support

Shropshire Rural Communities Charity are keen to help people who live in Shropshire, Telford and Wrekin who need help with NHS hearing aids and ask that you contact them.

Shropshire RCC has a Hearing Loss Support service that helps people to adapt to new-fitted NHS hearing aids, gives advice on using them and conducts minor repairs on the devices.

The charity’s volunteers, who have been trained by the SaTH Audiology department, typically deliver this support through face-to-face clinics and home visits, which are currently unavailable.

Due to Covid19, they now provide an adapted service so have been able to continue throughout the crisis, with volunteers following strict social distancing guidelines and provided with cleaning and protective equipment so they can collect NHS hearing aids and conduct repairs away from people’s homes.

The Audiology team is also advising patients over the phone and operating a postal service for more complex repairs.

Susann Mitchell, Development Officer for Shropshire RCC, said: “The current crisis is challenging for everyone, but if you’re hearing impaired and having difficulty with your aids it can cause even more anxiety and confusion. That’s why we worked hard with the SaTH Audiology team to come up with a way to continue offering support.

“We have managed to implement changes which put people’s safety first, and so we’re encouraging anyone in Shropshire, Telford & Wrekin with an NHS hearing aid to get in touch with us if they are struggling with it.”

If you’re an NHS hearing aid wearer in need of help with your aids, please contact us on 01743 360641 or email [email protected]

A member of the Hearing Loss Support Team will discuss the issue, offer advice and attempt to resolve it over the phone then if necessary; assign a volunteer to visit as long as it is safe to do so.

healthwatch shropshire 250-253

Have you used the ShropDoc Palliative Care Helpline?

Healthwatch Telford & Wrekin and Healthwatch Shropshire are working together to gather patient, family and carer experiences of those who have received ‘out of hours’ palliative care since the beginning of March 2020. We would like to gain an understanding of the needs and experiences of palliative care patients and their carers in order to help ensure that out-of-hours care is both effective and efficient.

Have you used the ShropDoc Palliative Care Helpline, NHS 111 or any other service and might be interested in sharing their experience to help improve services?

About the survey:

The first part of the survey asks for a few details about you to help us understand who is using the services.

The second part of our survey asks some questions about your experience of accessing palliative care support from health services during the time when your GP surgery is closed, over-night, weekends and bank holidays.

It should take approximately 5 to 10 minutes to complete depending on the detail of your responses.

All responses are anonymous.

If however you would like to discuss your experiences with the service providers their contact details are provided at the end of the questionnaire.

Click here to take part in the survey

Shropshire Council 250-253

Free counselling available for bereaved families in Shropshire

Families and individuals who have lost loved ones during the COVID-19 pandemic are being offered free bereavement counselling.

Run by Shropshire Council with support from Samaritans, Severn Hospice, Cruse Bereavement Care and Crane Quality Counselling, the Bereavement Support Service offers one to one personalised counselling for people across the county.

People will be able to talk to a trained professional about how they are feeling and to seek advice. Experts from the charities can also suggest helpful ways to remember and pay tribute to loved ones.

You can access the bereavement service by calling the Shropshire Council COVID-19 Helpline number on 0345 678 9028.

The line is available for anyone with questions or queries or looking for support and guidance. By ringing you can find out about the free and confidential bereavement services available, and you will receive support to arrange an appointment or get in touch directly.  They can provide you with a one-off conversation or a number of more in-depth sessions over a period of time

Dean Carroll, Shropshire Council’s Cabinet member for adult social care, public health and climate change, said:

“Bereavement is a difficult experience under any situation.

“Some families may not have had the opportunity to say goodbye to their loved ones before they died, which can be particularly upsetting. Those who experience loss during the pandemic may also be cut off from some of their usual support network.

“During these unprecedented times, having someone at the end of the phone to talk to can make a huge difference. You don’t have to deal with this alone.

“Working in partnership with the Samaritans, Cruse Bereavement Care, Severn Hospice and Crane Quality Counselling means we can offer people the right support

“We urge anyone feeling sad, lonely, distressed, overwhelmed or unable to cope to pick up the phone. We have ensured that you can access a range of services on a free and confidential basis. We aim to ensure everyone requiring bereavement support and help can access it quickly, easily, in a way and time that suits them.”

For further information about bereavement support, click this link: At this link you will find information about “Advice for if you can’t attend a funeral”

Severn Valley Country Park

Severn Valley Country Park Survey

Start Date:
4th September 2020

End Date:
18th October 2020

Start Time:

End Time:

2019 and 2020 have been big years for Severn Valley Country Park. The visitor centre has been extended, the refreshment kiosk opened, and a new play area and family play trail were installed.

Take a look at our website to find out more.

In addition, their A project began. The overall aim of the project was to uncover the forgotten – and sometimes hidden – history of lives in the Severn Valley landscape. The sandstone quarrying and coal mining industries flourished in the area during 18th, 19th and 20th centuries. The landscape also sustained ferries, farmers, the Potter’s Loade and Wood Cottage tenants, as well as holiday makers in wooden cabins on the banks of the River Severn.

The project was supported by The National Lottery Heritage Fund, Shropshire Council and The Jean Jackson Charitable Trust. To find out more about the project, please visit the website.

They would love to find out what you think of the changes and what you think of Severn Valley Country Park in general. Please can you to spare a few minutes of your time to complete this survey.

All results will be aggregated and not used to identify individuals. Shropshire Council will follow best practice under the Data Protection Act and will not share your details with third parties.

To take part in this survey click here:

Note this survey closes on Sunday 18th October 2020


Managing Pavement Parking

The Government has produced a consultation on whether pavement parking should be banned and local authorities given more powers to challenge those who park on the pavements. 

Off-road parking causes major challenges for people with disabilities ie people who use mobility aids, mobility scooters and wheelchairs, have sensory impairments as well as parents and guardians who have babies and children in prams and buggies. Pavement parking can also be a hazard to children and elderly citizens as they also have to step off the pavement and into the road.

SDN says “This consultation is long overdue and we would encourage all our members to take part to bring change. This all comes at a time when disabled people are experiencing numerous challenges accessing towns due to increases in seating for diners on pavements, temporary changes to pavements and cycle ways, removal of parking bays, and cars being excluded from some streets as local authorities attempt to introduce new social distancing measures. We need government to show stronger leadership on ensuring inclusive streetscapes.”

Consultation Description:

Consultation asking whether a change of existing pavement parking legislation should occur.

We are proposing 3 options:

  1. Improving the Traffic Regulation Order (TRO) process, under which local authorities can already prohibit pavement parking.
  2. A legislative change to allow local authorities with civil parking enforcement powers to enforce against ‘unnecessary obstruction of the pavement’.
  3. A legislative change to introduce a London-style pavement parking prohibition throughout England.

Click on this link to access Pavement Parking: options for change:

Click here to download in PDF Annex A impact assessment pavement parking restrictions: annex-a-impact-assessment-pavement-parking-restrictions

Have you say on this consultation by clicking on this link

You can also respond to this Consultation by: 

Completing the response that is available to download at this link response form or by emailing  [email protected]

Note this consultation closes on Sunday 22nd November 2020


Acton Scott

Acton Scott Historic Working Farm 2020 Survey

Start Date:
19th August 2020

End Date:
2nd October 2020

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Acton Scott Historic Working Farm offers an insight into rural life at the turn of the 19th Century. It was founded by Thomas Acton, who sought to keep alive the farming practices and traditions he grew up with. Today the working farm offers demonstrations of period skills and visits from the wheelwright, farrier and blacksmith, providing a picture of life as it might have been on a Victorian country estate. The 19th Century Old School offers café facilities for visitors, there is a gift shop on site and regular special events.

Shropshire Council would like to find out more about people’s experiences of visiting Acton Scott Historic Working Farm and the type of experience they might want to have whilst visiting in the future.

To take part in this survey please click here:

Note this survey closes on Friday 2nd October 2020

healthwatch telford and wrekin

Tell us your views on leaving hospital during Covid19

As a result of Covid19, since March 2020 hospitals have been working closely with community health and social care partners (including local councils) to improve the discharge from hospital process. Healthwatch Telford & Wrekin would like you to tell them about your experiences.

Both Healthwatch Telford & Wrekin and Healthwatch Shropshire and are running a survey to gather people’s experience of discharge under the current arrangements. They have worked with local hospital trusts, including Shrewsbury and Telford Hospital Trust, the Clinical Commissioning Group and Shropshire and Telford & Wrekin Councils to develop the short questionnaire that can be accessed via the links below.

They want to hear about what is working well and where things could be improved so that lessons can be learnt and changes made to improve the process and patient experience.

Giving feedback, both good and bad, can help the NHS and social care services prepare for future busy periods and challenges.

To access the survey please visit:

Cavalier Centre

Perry RDA needs your vote!

Perry Riding for the Disabled is on the shortlist to win a share of Persimmon Homes Building Futures £1 million pot supporting under 18-s nationwide but first they need online votes to win. 

Persimmon Homes (West Midlands) is backing Perry to be a prize winner at a gala dinner in October, where cash awards of £100,000, £50,000 or £20,000 will be made to those winning the most online votes.

Jane Baker CEO of Perry said “It is a huge achievement to have been selected as a regional finalist, but now we really need people to get behind us and get voting so that we are in the strongest possible position to earn one of the top three cash awards on the night.

As all our supporters know, the Perry group at the Cavalier Centre has been in lockdown since March. Having had twelve months of very successful operating at our new home, the Group desperately need this award to help get back on track with starting one to one sessions in a quiet, discreet, safe part of the facility. Every precaution is being taken to ensure safe operating and conforming to government and RDA UK guidelines before sessions can start back as previously”.

Voting could not be simpler.

Just log on to and select Perry Riding for the Disabled and vote for us. We would really appreciate everyone’s support. You can vote once a day, so the more times you can do it, the better chance we will have. We are already hugely grateful to Persimmon for the £1,000 grant they have awarded us this far.

As well as the £100,000 first prize, there will be a £50,000 second prize and a £20,000 third prize in each sector, while a further 87 shortlisted projects will each receive £5,000.

Online voting opened on 27 July and will close at midnight on 18 September 2020. To support the Perry Group please visit:

shropshire rcc 250-253

The Wise and Well Club is Launched

Shropshire Rural Communities Charity recently launched an online programme to support older people and to develop their mental and physical health.

The Wise and Well Club us open to people in Shropshire aged 65 to 95 and includes information and advice on fitness and well-being, plus activities for members to try out in the comfort and their own homes.

The launch of this club follows the delivery of its Functional Fitness MOT’s which took place across Shropshire last year to help older people become or stay physically active.

Shropshire RCC project officer Suie Hancock is coordinating the club. Anyone interested in becoming a member or wishing to know more about the Wise and Well Club is invited to contact Susie for help and advice by email [email protected]


The Festival of Imagination returns to Ironbridge this autumn

Despite many events being cancelled this year due to coronavirus, “The Festival of Imagination” will return to the Ironbridge Gorge this autumn with a new and exciting mix of online and interactive outdoor activities, including specialist talks, poetry, micro events, walks and trails. People will be able to indulge in the rich heritage, arts and landscape of the gorge either online or in person, while also staying safe.

The “Festival of Imagination”, facilitated by Telford & Wrekin Council in partnership with community groups and local businesses, will run between 12-27 September 2020

The Ironbridge Gorge World Heritage Site will once again be showcasing wonderful arts, crafts, culture, music, landscape and literature with the perfect backdrop – plus a new opportunity this year to ‘taste the gorge’, with an additional focus on local food, inviting local food producers to join.

The Council’s Culture and Events Team, with the support of the Festival Steering Group and many partner organisations have been working hard to ensure this year’s popular event can return safely, in line with government’s guidelines.

All online elements will be free of charge, while socially distanced workshops and live performances will be ticketed.

The programme is now coming together for 2020, with exciting ideas, ‘join in at home’ and live streaming events planned – to ensure social distancing.

The festival’s approach echoes visitors’ feedback (on currently staying closer to home) as well as “Love your Home” campaign, recently launched for the summer holidays by Discover Shropshire and Telford, inviting families to continue to explore, appreciate and enjoy what is on their doorstep.

Carolyn Healy, Telford & Wrekin Council’s cabinet member for Visitor Economy & The World Heritage site said: “We are delighted to announce the return of “The Festival of Imagination”.

“The Festival was a huge success last year and in order to host it safely this year, our teams and partners have been working hard to ensure social distancing measures are in place and some of the events are being streamed online, so more people can take part from the comfort of their own home.

“We have a wide range of interactive activities planned, including a new ‘taste the gorge’ locally sourced food element but also many activities from last year, such as art, poetry, local history workshops, local walks and trails and many others.”

Local celebrity chef, Shropshire Lad, Adam Purnell, is already on board and said: ‘I am super excited to be working with Festival of Imagination, after the strangest summer I’ve ever known.

“It’s great to put on some entertainment and great food for people once again! “Ironbridge had been my stomping ground since I was a kid, and I’m incredibly passionate about the area and our incredible local products, so this one is right up my street and I can’t wait to get stuck in!’

Marion Blockley, from Ironbridge Coracle Trust said: “The Ironbridge Coracle Trust is delighted to be part of the Ironbridge Festival Steering Group once again.

“Sadly this year the ever popular Coracle Regatta can’t take place due to coronavirus restrictions.

“But with the help of the Festival Team we will be celebrating happy memories from last year via a Twitter Storm.

“We will also be sharing stories online of the Ironbridge Coracle tradition and Coracle Heritage from around the world.”

Rod Sheppard’s, Chair of Secret Severn Arts, said: “It is great to know that the Festival of Imagination is going ahead this year and that it is linked to the Secret Severn Art Trail, which starts on 3 September.

“It is so important that, after all the pain and frustrations of the “lock-down”, we involve the public in this exciting cocktail of activity all linked to the arts, history and local culture.

“I can’t think of a better way of promoting a spirit of optimism and creativity across our community.”

The full programme of events will be listed in the coming weeks on  – to keep up-to-date, follow the festival’s Facebook and Twitter accounts.