First Stop Advice for Older People

FirstStop Advice


Email: [email protected]

Contact Form:   

Telephone: Adviceline 0800 377 7070 

Address: Elderley Accommodation Council, 3rd Floor, 89, Albert Embankment, London SE1 7PT 

FirstStop Advice is an independent, impartial and free service offering advice and information to older people, their families and carers about housing and care options for later life.

The service is provided by Elderly Accommodation Counsel (EAC) in partnership with a number of other national and local organisations, and brings together a wealth of expertise to help older people explore the options and choices open to them. We can provide specialist help on any aspect of care, support or housing for elderly people, including financial issues as well as statutory rights and entitlements.

A growing network of affiliated FirstStop Local services bring additional local knowledge, and in many cases can offer face-to-face advice including home visits. It is therefore our aim to now work closely with national and local partners who want to further develop the FirstStop model.

Find us on Twitter @EACFirstStop


Telford Autism Hub

Telford Autism Hub


Email: [email protected] 

Contact Form:

Telephone: 01952 916109 or 01952 916108 

Address: Telford Autism Hub, The Glebe Centre, Glebe Street, Wellington, Telford TF1 1JP  

We offer support and assistance with getting ASD diagnosis, and support with any Autism related issue. We provide monthly socials, along with monthly talks around autism to all our clients.

We also have weekly hubs ion a Friday for those who are transitioning through the diagnostic pathway. We are also a person centres which enables you to set your own goals now and for the future.


Find us on Face Book @Telford Autism Hub

PACC Logo 250-253

Shropshire Parent and Carer Council (PACC -unlocking doors together)

Email: [email protected]

Contact Form:
Address: Parent and Carer Council Shropshire, PO Box 4774, Shrewsbury, Shropshire, SY1 9EX

Our aim is that parents and carers are informed about, consulted about, and participate in, developments which affect their children. By joining PACC you will get the opportunity to participate in addressing the issues that affect your family. PACC is free to join and you can take part in as much or as little as you feel able to.

Parents and carers of children with a disability or an additional need often find it difficult to make their voices heard when seeking to influence the provision of services that affect them and the children in their care. At the same time there are health, social, education and other professionals who need input and feedback from parents and carers like you.

By registering as a PACC member you will be contacted by email by carefully vetted professionals seeking your input on the performance of services for children with disabilities or additional needs in Shropshire. These opportunities may take the form of a simple online questionnaire, or maybe an invitation to take part in a face-to-face consultation.

There is no obligation to respond and we do not record any personal information about you or your child. It’s simply an opportunity for you to connect with the professionals in your area who have the power to make a difference.

Activities include:

  • Events to bring parents and carers together
  • Taking part in consultations to government, etc.
  • Autism West Midlands summer programme of events
  • Newsletter
  • Links to other organisations
  • Information for professionals

Find us on Face Book @ShropsPACC and Twitter @ShropsPACC

Registered Charity Number 1150180


Aspire (supporting people with spinal injury)


Email: [email protected]

Telephone: 020 8954 5759

Address: Aspire, Wood Lane, Stanmore, HA7 4AP

Every eight hours someone is paralysed by a spinal cord injury.

Aspire is a national charity that provides practical help to people who have been paralysed by Spinal Cord Injury. A spinal injury can happen to anyone at any time, and no one is prepared for how it will change their life. Aspire exists because there is currently no cure. 

People with Spinal Cord Injury will lose muscle and sensory control and a large majority will become full time wheelchair users for the rest of their lives. Historically, the majority of spinal injuries have been sustained by those aged 21 to 30, with nearly three quarters of newly spinally injured people being male. However, Spinal Cord Injury is increasingly affecting older people now too.

Through its projects and programmes, Aspire offers practical support to the 40,000 people living with a spinal cord injury in the UK. This support allows people with spinal injury to lead fulfilled and independent lives in their homes, with their families, in their workplace and in leisure time.

Our services include:

Aspire Grants assists with the purchase of much needed equipment, giving those with a spinal injury the independence that most of us take for granted.

Aspire Housing provides fully accessible properties for use on a short-term basis while someone is adapting their property or looking for a permanent home to suit their needs.

Aspire Independent Living Advisors work in the Spinal Cord Injury Centres providing advice and guidance to patients.

Aspire’s Assistive Technology facilities ensure that everyone, regardless of the level of their spinal cord injury, has independent access to a computer.

Welfare Benefits Advice Service provides appropriate advice and support.

Aspire campaigns to make changes that will benefit every one of the 40,000 people living with a spinal cord injury in the UK.


Find us on Face Book @AspireASICharity and Twitter @AspireCharity


Registered Charity Number 20150181

M S Society

Shropshire Advice Partnership (Shrewsbury & District)


Email: [email protected]

Telephone: 01743 718641 (For the Shrewsbury & District MS Group)

Telephone: 01743 718641 (To make a CAS Appointment)

Address: see details below

Shrewsbury & District MS Society and Shropshire Citizens Advice (CAS) have joined in partnership to provide a dedicated advice service to anyone affected by MS in the Shrewsbury & District Group area. This is a free service funded by the Shrewsbury and District MS Society.

Anyone eligible for the service will have exclusive access to a Citizens Advice Shropshire Advisor on dedicated days of the month. You ca get help on a whole range of subjects including benefits, housing, family & personal issues, debt and pensions.

Who can access this service?

This advice service from CAS is for anyone with MS and also there partners, other friends or relatives or a carer seeking help or information on behalf of someone affected by MS within Shropshire. Postcodes areas SY1 to SY12, TF13 and WV16

The person seeking advice will need to present a letter from your consultant, MS Nurse or GP which makes clear your MS diagnosis when you attend your first appointment.

Citizens Advice Shropshire:

CAS aims to provide the advice people need for the problems they face and improve policies and practices that affect people’s lives.. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. We’re an independent charity and part of the Citizens Advice network across England and Wales.

Clients can also access CAS service via a telephone Adviceline Shropshire on 03444 99 11 00. Please check out our website

How to make an appointment

To make an appointment for the MS service please call the dedicated referral telephone number at Citizens Advice Shropshire (CAS) on 01743 280019. You will speak to a member of the CAS Administration Team who will arrange a convenient appointment time.

Appointments are usually about 45 minutes long but can be adjusted or if necessary a second follow up appointment can be made.

CAS Advisor will be available for appointments on the 2nd and 4th Wednesday each month. The appointment venue will be:

Ground Floor, The Lantern, Meadow Farm Drive, Sundorne, Shrewsbury SY1 4NG Other venues can be made available, please speak to the CAS Admin Team for more information.


Find us on Face Book @MSSociety and @CABshropshire and Twitter @mssocietyuk and @CABshropshire



Registered Charity Number 1139257


Citizens Advice-Shropshire


Email: [email protected] (For general enquiries about our organisation) 

Telephone: 03444 991100 (Shropshire Advice Line) Monday to Friday 10:00 to 16:00

Text relay: 03444 111 445

Address: Citizens Advice, Fletcher House, 15 College Hill, Shrewsbury SY1 1LY


Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone  and campaign to improve the policies that affect people’s lives.

CAS also provide specialist services including:

  • Shropshire Information Advice and Support Service (IASS) acts as a first point of contact for parents and carers of children and for young people aged up to 25 who have special educational needs and disabilities (SEND) or related health and social care needs.
  • Pension Wise is a free and impartial government guidance service about the different ways you can take money from your pension.
  • Our debt team provides specialist advice on managing your money and dealing with your debts.

 Citizens Advice Offices: 

  • Ludlow -South Shropshire Citizens Advice Bureau, Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT Telephone 03444 991100 Monday to Friday 10 am to 4 pm except for Tuesday when they are closed unless you have an appointment.  Opening Hours for drop ins -Monday, Wednesday and Thursday 10 am to 12.30. Appointments on each of these days from 13.30 
  • Oswestry Citizens Advice Bureau, 34 Arthur Street, Oswestry SY11 1JN  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm.  Opening Hours for drop ins -Tuesday, Wednesday & Friday 10 am -12.30 Appointments on each of these days from 13.30 
  • Shrewsbury-Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Telephone 03444 99 11 00  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm. Opening Hours for drop ins Monday, Tuesday, Thursday, Friday 10 am-12.30 pm. Appointments on each of these days from 13.30.  Closed on Wednesdays.


  • Bishops Castle - Enterprise House Station Street Bishop’s Castle Shropshire SY9 5AQ. Opening times 10 am – 12 noon first and third Monday of each month.

    No appointment is necessary at this outreach.

  • Bridgnorth closed December 2013

  • Broseley Outreach, Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL

    Opening hours Tuesday drop in 09.30 am to 11.00 am. Appointments from 11 am. 

  • Church Stretton Outreach, Mayfair Community Centre, Easthope Road, Church Stretton SY6 6BL Opening hours Thursday 9.30 am-12 noon. No appointment is necessary at this outreach. 
  • Craven Arms Outreach, Craven Arms Community Centre, Newington Way, Craven Arms SY7 9PS  Opening hours: 9:30 am to 11:30 am first Monday of the month. No appointment is necessary at this outreach. 
  • Whitchurch, Whitchurch Civic Centre, High Street, Whitchurch, SY13 1AX Opening Hours are Wednesday 10 am to 1 pm There is CCTV at the Civic Centre, but not in the rooms we use for interviews. Please don’t leave any messages or post at the Civic Centre and don’t try to make an appointment through the Civic Centre.

GP Outreaches:

  • Albrighton: This service is only available to residents of Albrighton, Pattingham and  patients registered at Albrighton medical practice. To make an appointment please contact the practiceAlbrighton Medical Practice, Shaw Lane Shropshire WV7 3DT
    • Market Drayton:  This service is only available to patients registered at and referred by Market Drayton Primary Care Centre. Appointments can be made by contacting 07940 966542.

      Market Drayton Primary Care Centre, Maer Lane, Market Drayton, Shropshire TF9 3AL

Click here for CAB Shropshire:

To make an appointment / check opening days phone 08444 99 11 00.  All premises are wheelchair accessible and deal with the whole range of queries.

Find us on Face Book @CABshropshire and Twitter @CABshropshire

Citizens Advice Shropshire. Charity registration number 1085220



Email: [email protected] or [email protected]

Telephone: 0207 289 6111 (office)

Telephone: 0300 999 0004  (Tuesday to Thursday to 10 am to  4 pm)

Address:, c/o Disabled Living Foundation, Unit 134 Chatfield Road, 
London SW11 3SE

This is an on-line community of and for disabled people.

Discussion Forum: [email protected]

The Disabled Living Foundation (DLF) delivers information, advice, training and learning events to guide older and disabled people to the practical equipment solutions to everyday living. It is the leading national charity providing information across multiple technology areas from wheelchairs to kitchen aids, bathroom adaptations to clothing, telecare to leisure equipment. We work in partnership with many other charities to support their members to find the information that is vital to maximising independence.

In late 2009 the Disabled Living Foundation (DLF) took over running Youreable and today is responsible for hosting and moderating the site day-to-day. The Forum currently has 300 active users who log in to the site at least once a week to answer questions and provide guidance and 60,000 visitors to the site each year.

Find us on Face Book and Twitter via Disabled Living Foundaion

British Gas Homecare Register

Address:  House Contact Centre P.O. Box 50 Leeds LS1 1LE
Telephone: 0800 072 8625 Or 18001 0800 072 8626 (text)

The Home Energy Care Register is a priority service register for all British Gas gas and/or electricity customers who are elderly, disabled or chronically ill.

Benefits of registering with this service are:

  • Password scheme for added security - only genuine British Gas representatives visiting your home will be able to identify themselves with this pre-arranged password.
  • Specially designed appliance controls and adaptors - for customers with dexterity or visual impairment.
  • Advice booklets - these are available in a specified alternative format such as large print, Braille or cassette.
  • Talking Bill Service; enlarged bills; Braille bills - if you receive your bill in an alternative format such as large print or Braille, you will also receive a quarterly tape – ‘Newslink’ – providing information on the products and services offered to British Gas customers.
  • Free yearly gas safety check - by request, if you are of pensionable age, disabled or chronically sick and you live alone or with other people, all of whom are also of pensionable age, disabled, chronically sick or under 18 years of age.
  • Moving your gas and/or electricity meters - if their position makes them difficult to use.
  • Priority attention for any general enquiries - quick response to any concerns you may have about your gas and/or electricity supplies.
  • Priority in case of emergencies/notification of gas escapes and electricity supply interruptions.
  • The Nominee Scheme - your gas and/or electricity bills can be sent to a nominated person of your choice.
Versus Arthritis

Versus Arthritis

Email: [email protected]

Contact Form:
Telephone: 0300 790 0400

Address: Versus Arthritis, Copeman House, St Mary’s Court, St Mary’s Gate,  Chesterfield, Derbyshire S41 7TD

In 2017, Arthritis Research UK and Arthritis Care joined forces so that we could achieve more for people with arthritis. In September 2018, we became Versus Arthritis.

We’re Versus Arthritis. We’ve come together, taking the best of both organisations and our rich histories of working with and for people with arthritis to do even more.

We’re 10 million people living with arthritis. We’re fundraisers, supporters, bakers, health professionals, volunteers, campaigners and researchers. Together, we’re demanding that the pain and isolation of arthritis is no longer tolerated. We’re pushing to defy arthritis. We are Versus Arthritis.

This is an exciting and special time in our story. As Versus Arthritis, we’ll take the best from both our legacy organisations to create a movement standing with and for people with arthritis.

Too many people accept the daily pain, fatigue and isolation that arthritis causes. Too many dismiss it as ‘just a bit of arthritis’. But we don’t accept it.

We are constantly campaigning to challenge the misconceptions around arthritis and to ensure that arthritis is recognised as priority in the UK.

From challenging and influencing Government to get the big decisions right, to working with people with arthritis and our supporters we are making real headway.

Together we’re stronger. With your time, energy and generosity, we’ll continue to develop breakthrough treatments, campaign relentlessly for arthritis to be seen as a priority, challenge how people see arthritis and ensure that everyone has access to the best information, advice and support they need, whenever they need it.

Local Groups: 

Church Stretton Arthritis Support Group:

Meets at Mayfair Community Centre Easthope Road Church Stretton SY6 6BL 3 pm-4.30 pm on the last Wednesday of each month

Oswestry Self Help Group meets at Orthopaedic Hospital, Gobowen, SY10 7AG for hydrotherapy only.

Wrexham Support Group meets at 2 pm on the third Tuesday of the month at St Margaret’s Church Hall, Chester Road, Wrexham LL11 2PW.

Useful services:

  • Hydrotherapy – Orthopaedic Hospital, Gobowen, Every Monday at 1.15 pm – 2.00 pm and 2.00pm – 2.45pm
  • Tai chi: Scout Hut, Gobowen Every Tuesday at 9.30 am – 10.30 am

Find us on Facebook @VersusArthritis and Twitter 

 Registered Charity No. 207711, SC041156


Contact-for families of disabled children


Email: [email protected]

Telephone: 020 7608 8700 Fax: 020 7608 8701

Telephone: 0808 808 3555 (Free Helpline)

Address: Contact, 209-211 City Road, London EC1V 1JN

West Midlands Support:

West Midlands Office: Contact Midlands Team: Touchbase Pears , Bristol Road ,Selly Oak
Birmingham B29 6NA

Email: [email protected]

Telephone: 0121 274 0437

About us: As well as our online advice and information, we run a free helpline for parents and carers who want to talk through their issues with one of our expert advisers.

We support families with the best possible guidance and information. We bring families together to support each other. And we help families to campaign, volunteer and fund-raise to improve life for themselves and others.

We were founded in the 1970s by families of disabled children, who recognised that even if their child’s conditions were different, they shared a common experience – of being a family with a disabled child. They understood how important it is to support each other.

A lot has changed since then but some things haven’t changed nearly enough. There is a desperate lack of services and support for the 620,000 parents in the UK who care for a disabled child. As a result, families face a huge range of challenges and many feel isolated and alone.  Coping with extra financial costs and practical challenges can put an enormous strain on daily life, with families more likely to face emotional issues, stress and anxiety.

We are here for all families with disabled children – supporting families, bringing families together and helping families take action for others.

Our vision is that families with disabled children feel valued and are strong, confident and able to make the decisions that are right for them. 

West Midlands:

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families.

Our West Midlands team offers:

  • Advice, information and support to help families find out what is available locally
  • Workshops, events and opportunities to meet other families with disabled children
  • Regular newsletters and ebulletins with useful information for families
  • Guidance for support groups and forums to help them to reach and involve parents
  • Resources for professionals help them point families to the right local services
  • Workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire.

Charity registered in England and Wales (284912) and Scotland (SC039169)