Citizens Advice -Telford and Wrekin

Advice line: 03444 991100 (24 hours a day)

The registered office of national Citizens Advice is:

Citizens Advice,  3rd Floor North, 200 Aldersgate Street,
London EC1A 4HD

This is an administrative office and no advice is available here. 03000 231 231 (admin only no advice available on this number)

Social Media: CAB are on Twitter & Facebook

The Citizens Advice service helps people to:

  • resolve their legal, money and other problems
  • provides free, independent and confidential advice
  • influencing policymakers

CA is a Registered charity number 279057

Every Citizens Advice is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

In Telford and Wrekin here you will find details of where to get help:

Visiting an Outreach Session Our outreach sessions work on an appointment only and drop-in service, dependent on the location.

  • First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG Monday – Friday 9.00am – 4.00pm. To book an appointment call 01952 459268
  • Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB (Supported by Madeley Town Council) Every Tuesday appointments – 10.00am – 3.00pm. To book appointments call 01952 382950.
  • The Sambrook Centre, Grange Ave, Stirchley, Telford TF3 1FL (Supported by Stirchley & Brookside Parish Council) Every Wednesday, Drop-in service – 9.30am – 11.30am
  • The Guildhall, High Street, Newport TF10 7AR (Supported by Newport Town Council) Every Thursday, Drop-in service 10.00am – 1.00pm
  • Brookside Central, Bembridge TF3 1ND (Supported by Big Local) Every Thursday, Drop-in service 9.30am – 12.30pm
  • Dawley Christian Centre, High St, Dawley, Telford TF4 2EX (Supported by Great Dawley Parish Council) Every Friday, Drop-in service 10.00am – 12.30pm

We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.

Citizens Advice Telford and Wrekin website:


UK and European Birth Mothers -FASD

UK and European Birth Mothers -FASD


Email:  [email protected]

Telephone:  0207 692 1695 or 07904 119 108

Address: N/A

This is a network of women who have consumed alcohol in pregnancy and may have a child or children affected by Foetal Alcohol Spectrum Disorders (FASD).

The network has been established to serve and support birth families affected by Foetal Alcohol Spectrum Disorders (FASD). Their vision is FASD prevention, to raise awareness , increase understanding , support families and decrease the stigma that birth families may experience. 

The UK & European Birth Mum Network – FASD  is a network of women who may have a child or children with Fetal Alcohol Spectrum Disorders (FASD).

The network is a place where women can share their experience, support each other and provide peer support for women and their families

Their aim is to help prevent FASD by raising awareness , educating, and increasing understanding for birth mothers and their families 

Available for Advocacy , Mentoring ,Training and Consultancy




FASD UK Alliance (Foetal Alcohol Spectrum Disorders)

FASD UK Alliance (Foetal Alcohol Spectrum Disorders)


Email: [email protected]

Telephone:  020 8458 591

Address: N/A

FASD UK Alliance are a coalition of groups and individuals from across the UK who are united together for positive social change for those affected by Foetal Alcohol Spectrum Disorders (FASD).  Affiliates include small local, regional and virtual groups as well as some of the country’s longest standing national organisations devoted to FASD, with links to international networks.

Drawing on our diversity and our strength, together we contribute to the vibrant and growing online FASD UK Facebook Support Group,connecting more than 1,100 birth parents, foster carers, adopters, extended families, adults with FASD from across the UK.  In this closed group we are able to share information and ask questions and share the joys and concerns that connect us together.  The group’s resources pages include useful documents and publications.  (If you click to join the group, please check your ‘message request’ folder for an email from an admin to confirm your membership.)

Find us on Face Book @FASD UK and Twitter @fasd_uk

FASD UK Resources on You Tube:


NOFAS-UK (The National Organisation for Foetal Alcohol Syndrome-UK)

Contact: NOFAS-UK  (The National Organisation for Foetal Alcohol Syndrome-UK) 


Email: [email protected] or [email protected]

Telephone: Helpline 020 8458 5951. If you are unable to get through and need an urgent response, please call 07920 747 56

AddressNOFAS UK, 022 China Works, 100 Black Prince Road, Lambeth, London SE1 7SJ

The beginning of NOFAS UK. Susan Fleisher set up NOFAS UK after adopting her beautiful daughter Addie when she was three years old. At the time of her daughter’s adoption, she was not aware that her birth mother’s drinking would hurt her daughter for the rest of her life. It was only as Addie grew up that the full impact of FAS become apparent. Individuals with FAS can exhibit attention deficits, hyperactivity, immature behaviour and learning difficulties, along with growth deficiencies and a distinct pattern of facial anomalies. About 50% of people with Foetal Alcohol Syndrome have varied levels of delayed development. However, as her daughter grew up, Susan looked around for support and information in the UK only to find that very little existed. Not only is there very little information about the risks of FAS available to the general public, but also there is minimal support for children and families who struggle everyday with it and the wider spectrum of Foetal Alcohol Spectrum Disorder (FASD).

She set up NOFAS-UK with the goal of raising awareness, increasing public education and supporting individuals with FASD, their families and carers.

We offer Support by having a Helpline that responds to enquiries from parents, family members, carers and others needing advice or referrals for children with FASD disabilities. The Helpline also receives calls from pregnant women, midwives and medical professionals.

Provide Resources: NOFAS-UK provides resources that help support those with FASD at home and in school. We make these available as widely as possible.

Provides Training: NOFAS-UK provides full day and half-day in-house training sessions to public and private organisations. We also work with a network of people who can provide training if we are not able to do so.

Works with GPs & Midwives: NOFAS-UK works to increase professional understanding about FASD and the risks of alcohol in pregnancy among GPs and midwives via our publications, our online resources and via special projects. Diageo has provided invaluable support for this work over several years.

Provides Organisational Support: We liaise with fostering organisations, schools and prison services and all others who are interested in developing their theoretical and practical knowledge about FASD.


Follow us on Face Book @nofasuk and twitter @NOFASUK


Registered Charity Number: 1101935

SDN 250 by 253

Your Voice October-November 2018

This edition of Your Voice brings you information about help with heating, accessible training in historical research, photography for wellbeing, a TV cookery competition, warding off flu, children’s mental health services, and an inclusive carol service.

It also updates you on Shropshire Disability Network and Safe Places Shropshire’s activities, including, a “high-flying” fundraising challenge.

Log in to the Members’ Area at the top right-hand side of this page, and then download your copy of Your Voice by clicking on the link below. If you have suggestions for future editions, please email [email protected] . Happy reading!

Your Voice October-November 2018


Beam- Shropshire, Telford and Wrekin

Beam- Shropshire, Telford and Wrekin -Providing children and young people a space to talk. 0-25 , parents and carers.


Email: [email protected]

Telephone: N/A

Address: Telford and Shrewsbury see below for address and times

At Beam, we provide a drop-in service where children and young people in Shropshire, Telford and Wrekin can access advice and support on any concerns relating to mental and emotional well-being. 

We are proud to be part of Bee-U, a network of emotional health and well-being organisations

Who is this service available to?

Beam welcomes anyone under 25 who has something on their mind to come and talk to us and tell us how they’re feeling. There is no need to get a referral or to make an appointment, just drop in.

We also welcome parents and carers with concerns about a child or young person’s emotional health and well-being to drop in, as well as other professionals.

What happens at Beam?

We know it can be scary going somewhere for the first time, and our drop-ins are set out to be as welcoming as possible.

Any children and young people who visit will be greeted by a member of the team, asked to register, and introduced to one of our practitioners, who will take the time to listen before making suggestions.

We use different games and activities to provide a relaxed, safe and comfortable space.

The Beam Team consists of therapists, youth workers and well-being volunteers who are here to listen. We’ll provide children and young people with practical support and suggestions tailored to suit their needs. We aim to address the feelings they are experiencing and suggest strategies to help them improve their emotional well-being. 

What Beam will do:

  • We will provide brief, therapeutic support (for example, coping strategies to manage anxiety or challenging behaviour)
  • We will promote education on mental health topics
  • We will give practical support and suggestions
  • We will listen, trying our best to ensure you feel heard
  • We will adapt, we know there is no such thing as one-size-fits-all

What Beam don’t do:

  • We don’t deliver structured therapy
  • We don’t complete assessments
  • We don’t diagnose
  • We don’t automatically make referrals
  • We don’t offer an appointment system, just turn up

Where is Beam?


  •  9 Market Square, Wellington, Telford TF1 1BP  Opening times: Mondays and Tuesdays (12pm – 7pm) and Saturdays (11am – 4pm)  

Shrewsbury: ·

  • Upstairs at Palmer’s Café, Claremont Street, Shrewsbury SY1 1QG  Opening times: Thursdays (2pm – 7pm)

For more information watch this power point presentation breaking-down-beam-v13



Ponthafren Association promoting positive mental health (Welshpool)

Ponthafren Association promoting positive mental health (Welshpool)


Email: [email protected]

Telephone 01938 552770

Address: The Enterprise Centre, 42 Broad Street, Welshpool, Powys SY21 7RR

Ponthafren is a registered mental health charity committed to promoting wellbeing, learning and recovery within the community. Our dedicated team of volunteers are there to help:

  • Tackle mental health issues
  • Reach out to the local community
  • Reduce the stigma of mental health issues
  • Provide a platform to mix up people within the community

They achieve this by running a variety of courses and events, which all members of the community are welcome to attend. In doing so, we aim to improve the perception of those who suffer with mental issues, while supporting them and others through their daily challenges and providing opportunities to mix things up with the local community.

Charity Number. 1035326

Shropshire Prostate Logo

Shropshire Prostate Cancer Support Group

Shropshire Prostate Cancer Support Group

Contact: Chairman, 17 Stallard Court, Oakengates, Telford TF2 6DR


Email: [email protected]

Telephone: 07774 900070

Address: 17 Stallard Court, Oakengates, Telford TF2 6DR

This is a patient-led voluntary group. Shropshire Prostate Cancer Support Group is a member of the Shropshire and Mid-Wales Cancer Forum, the greater Midlands Cancer Network and the National Prostate Cancer Support Foundation.

The Prostate Cancer Support Group offers non-medical support to men and their families who are worried about Prostate Cancer or who have the disease. This we offer throughout Shropshire and part of Mid-Wales, initially through our dedicated phone line, staffed by men every evening who have experience of prostate cancer.

Prostate cancer is often accompanied by periods of anxiety, uncertainty and perhaps feelings of isolation, which can make it difficult to talk about the trauma to friends and even those closest to one.

We are a positive group of people who have found that to talk and share experiences with those who are coping with, or who have had the disease, can be very helpful and therapeutic.
We are not a substitute for medical advice from your GP or Consultant.

Prostate cancer affects 45,000 men and their families each year with sadly about 11,500 dying from it. In Shropshire about 250 men are diagnosed with the disease each year.
There is no national screening programme, but men in categories ‘at risk’ from the disease are strongly advised to see their GP and discuss having a simple annual blood test for PSA (Prostate Specific Antigen).

The ‘at risk’ categories are -

  • All men over 50
  • All men over 40 with a history of disease in the family
  • All men over 45 from an African/West Indian ethnic group

Early diagnosis does result in better outcomes so please do not delay to visit your GP.

Registered Charity Number: XT24147

Ethos logo

Ethos Group Oswestry (formally Transhouse)

Ethos Group Oswetry (formally Transhouse) 

Website: [email protected]

Email: [email protected]

Telephone Number: 01691 404359

Address: Ethos Group Oswestry, Robert Jones & Agnes Hunt Orthopaedic Hospital, Oswestry, Shropshire, SY10 7AG

Ethose Group Ltd is a registered charity ( Charity number: 1040269) for people with spinal cord injuries. We provide short-term accommodation and advocacy support for our clients, while helping them to find and adapt suitable long-term accommodation in their chosen area. By empowering people to gain their independence we are freeing up hospital or nursing home beds. Our unique facilities allow time for Social Care to thoroughly assess future requirements, enabling people to move on with confidence.

The charity has two properties that are able to accommodate up to eight people with spinal cord injuries and other physical disabilities at any one time.

These properties, consisting of two bungalows, are located in Oswestry Shropshire. Each of these properties is fully equipped for use by people with spinal cord injuries.

People can self refer by telephoning us on 01691 404359 or by emailing [email protected] or by completing the form on our website.

Back Up

Back Up-transforming lives after spinal injury


Email: [email protected]

Telephone: 020 8875 1805

Address: Back Up, 4 Knightley Walk, SW18 1GZ

Back Up is a registered charity (Registered Charity No. 1072216) It exists to transform the lives of everyone affected by spinal cord injury.

That means delivering a range of services to build confidence and independence back into people’s lives, and offering a support network when it is needed most. It also means challenging perceptions of disability – that life with spinal cord injury can be a full and active one. Many of our volunteer and staff team have been affected by spinal cord injury, and have a strong understanding of the challenges an injury can pose. We support over 800 people a year – of all ages and injury levels – to lead the life they want. We are there at every stage, and we are there for families and loved ones too.

Our outreach team deliver vital wheelchair skills training in hospitals and spinal centres, and contact people once they return home, offering an understanding ear and practical advice. Our residential courses help people with a spinal cord injury build confidence, give them a supportive network and opportunities to learn life skills that allow them to be as independent as possible. Our Back Up to Work course and education inclusion service support people as they find their way back to work and education. Our mentoring service matches people with a spinal cord injury and their family members with someone who has been through the same situation. They are there to listen on a regular basis and help people move forwards with their lives.