Citizens Advice -Telford and Wrekin

Advice line: 03444 991100 (24 hours a day)

The registered office of national Citizens Advice is:

Citizens Advice,  3rd Floor North, 200 Aldersgate Street,
London EC1A 4HD

This is an administrative office and no advice is available here. 03000 231 231 (admin only no advice available on this number)

Social Media: CAB are on Twitter & Facebook

The Citizens Advice service helps people to:

  • resolve their legal, money and other problems
  • provides free, independent and confidential advice
  • influencing policymakers

CA is a Registered charity number 279057

Every Citizens Advice is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

In Telford and Wrekin here you will find details of where to get help:

Visiting an Outreach Session Our outreach sessions work on an appointment only and drop-in service, dependent on the location.

  • First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG Monday – Friday 9.00am – 4.00pm. To book an appointment call 01952 459268
  • Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB (Supported by Madeley Town Council) Every Tuesday appointments – 10.00am – 3.00pm. To book appointments call 01952 382950.
  • The Sambrook Centre, Grange Ave, Stirchley, Telford TF3 1FL (Supported by Stirchley & Brookside Parish Council) Every Wednesday, Drop-in service – 9.30am – 11.30am
  • The Guildhall, High Street, Newport TF10 7AR (Supported by Newport Town Council) Every Thursday, Drop-in service 10.00am – 1.00pm
  • Brookside Central, Bembridge TF3 1ND (Supported by Big Local) Every Thursday, Drop-in service 9.30am – 12.30pm
  • Dawley Christian Centre, High St, Dawley, Telford TF4 2EX (Supported by Great Dawley Parish Council) Every Friday, Drop-in service 10.00am – 12.30pm

We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.

Citizens Advice Telford and Wrekin website:

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Care & Repair in Powys (Gofal a Thrwsio ym Mhowys)

Care & Repair in Powys (Gofal a Thrwsio ym Mhowys)

Website: or Welsh

Email: [email protected]

Telephone: 01686 620760   or   0300 111 3333

Address: Care & Repair in Powys, Ty Canol House, Ffordd Croesawdy,Newtown, Powys SY16 1AL

Do you need help to live safely and independently in your own home as you get older?

Care and Repair in Powys provides expertise, advice and practical support to older people or people with disabilities who need to undertake repairs, renovations or adaptations to their home. We do this to help people remain living at home independently, comfortably, safely and securely.

We can:

  • Give expert advice on options to adapt or repair your home
  • Give help on finding sources of funding for the work that needs to be done
  • Give advice on welfare benefits to check you are receiving your full entitlement
  • Assess and advise on safety and security in the home
  • Help you find a reputable building contractor for larger jobs
  • Provide a technical service to inspect the work upon completion
  • Keep you informed on progress and check you are happy with the work done

We cannot:

  • Fund the work ourselves
  • Guarantee the work of contractors
  • Supervise or directly oversee the work of selected contractors

Other: as well as the above:

  • We can provide a Rapid Response service for people aged 50 and over, who own their own homes or are private tenants. The scheme can help people to be discharged safely from hospital, and also helps in preventing hospital admissions by minimising the risk of falls and injury in the home.
  • We run The Healthy Home Service is a Care and Repair based visiting service for older people, living in Powys, to assess and advise on safety and security in the home.

The advisory services of Care and Repair in Powys are free.

Who is eligible to be a client of Care & Repair in Powys? Click here: or in Welsh

What can care and Repair do for me?  Click here: or in Welsh

Care & Repair in Powys is a Community Benefit Society (Reg. No. 29535R) with charitable status.

Back Up

Back Up-transforming lives after spinal injury


Email: [email protected]

Telephone: 020 8875 1805

Address: Back Up, 4 Knightley Walk, SW18 1GZ

Back Up is a registered charity (Registered Charity No. 1072216) It exists to transform the lives of everyone affected by spinal cord injury.

That means delivering a range of services to build confidence and independence back into people’s lives, and offering a support network when it is needed most. It also means challenging perceptions of disability – that life with spinal cord injury can be a full and active one. Many of our volunteer and staff team have been affected by spinal cord injury, and have a strong understanding of the challenges an injury can pose. We support over 800 people a year – of all ages and injury levels – to lead the life they want. We are there at every stage, and we are there for families and loved ones too.

Our outreach team deliver vital wheelchair skills training in hospitals and spinal centres, and contact people once they return home, offering an understanding ear and practical advice. Our residential courses help people with a spinal cord injury build confidence, give them a supportive network and opportunities to learn life skills that allow them to be as independent as possible. Our Back Up to Work course and education inclusion service support people as they find their way back to work and education. Our mentoring service matches people with a spinal cord injury and their family members with someone who has been through the same situation. They are there to listen on a regular basis and help people move forwards with their lives.


Right Home, Right Place


Email: [email protected]

Telephone: 01743 257785

Address: Shropshire Council, The Shirehall, Abbey Foregate, Shrewsbury SY2 6ND

Right Home Right Place is here to help identify housing needs in Shropshire and to provide information about affordable housing, community housing and housing in general. 

Affordable Housing in planning terms has a very clear and defined meaning and is set out in the Government’s 2012 National Policy Planning Framework (NPPF) prepared by the Department for Communities and Local Government.

In this, Affordable Housing is defined as, “Social rented, affordable rented and intermediate housing, provided to eligible households whose needs are not met by the market. Eligibility is determined with regard to local incomes and local house prices. Affordable housing should include provisions to remain at an affordable price for future eligible households or for the subsidy to be recycled for alternative affordable housing provision.

To find out more, visit this page:

Ethos logo

Transhouse (new name Ethos Group Oswestry)

Transhouse (new name Ethos Group Oswestry) 

Website: [email protected]

Email: [email protected]

Telephone Number: 01691 404359

Address: Ethos Group Oswestry, Robert Jones & Agnes Hunt Orthopaedic Hospital, Oswestry, Shropshire, SY10 7AG

Ethose Group Ltd is a registered charity ( Charity number: 1040269) for people with spinal cord injuries. We provide short-term accommodation and advocacy support for our clients, while helping them to find and adapt suitable long-term accommodation in their chosen area. By empowering people to gain their independence we are freeing up hospital or nursing home beds. Our unique facilities allow time for Social Care to thoroughly assess future requirements, enabling people to move on with confidence.

The charity has two properties that are able to accommodate up to eight people with spinal cord injuries and other physical disabilities at any one time.

These properties, consisting of two bungalows, are located in Oswestry Shropshire. Each of these properties is fully equipped for use by people with spinal cord injuries.

People can self refer by telephoning us on 01691 404359 or by emailing [email protected] or by completing the form on our website.

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Shropshire Autism Hub

Shropshire Autism Hub (Open Thursdays 12 noon to 4 pm)

Website: or find us on twitter

Email:  [email protected]

Telephone: 01743 539201    (advice line)

Address: Louise House, Roman Road, Meole Brace, Shrewsbury, SY3 9JN

Who are we and how can we help:

  • We are here for people on the autism spectrum including Asperger’s Syndrome (with or with out a diagnosis).
  • Carers are welcome too.
  • We meet at Louise House for a chat & an opportunity to socialise with others.
  • We give friendly advice & support on activities, life skills & planning for the future.
  • Refreshments are available.

We are supported by A4U, STACS. Shropshire Council (Live Life Your Way), Bromford & Autism West Midlands.

Mental Health Support – useful websites

Its time to Talk - a website which tries to bring mental health into the mainstream – find out how to help family friends and colleagues who have a mental health challenge they are trying to win  Its all here. 

Rethink – a website full of information, ideas and suggestions for people who have mental health issues and those who support them

Turn2me  We are an online mental health support community offering support and professional counselling to those in need.

If you find any others please let us know so that we can share them with as many people as possible.  Just email us at [email protected]

Disability focused websites that we think you might find useful. Tell us of any you find too!

Disability Now -  a website with all sorts of useful information

Livability -   Livability gives disabled and disadvantaged people real choice about how they live their lives.  As the UK’s largest Christian disability charity, we run a wide range of services for disabled adults and children. This complements our community mission work which supports churches to make their communities a better place to live. We welcome and work with people of all faiths and none.

Action Hearing Loss  – Action on Hearing Loss is the new name for RNID. We’re working for a world where hearing loss doesn’t limit or label people, where tinnitus is silenced and where people value and look after their hearing.  01457 833 444 – website with access information to shops and venues in towns and cities across the UK.

Self Help Groups in Shropshire & Telford & Wrekin

The Self Help Shropshire Directory has been produced by Shropshire County Primary Care Trust and NHS Telford and Wrekin in partnership with Shropshire Council, Telford & Wrekin Council, Shropshire Care Information Providers, Shrewsbury and Telford Hospital and Shropshire and Staffordshire NHS Trust along with Self Help Nottingham  Click here to follow the link to the directory which can also provide you with advice and help on how toset up a self help group yourself, and access to the Care Information Team who may be able to support you in other ways.

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Bridgnorth Home Care Co-operative Ltd.


Email: [email protected]

Telephone: 01746 762559

Address: College House, St. Leonard’s Close, Bridgnorth, Shropshire, WV16 4EJ

Social Media: On twitter and facebook

Aims: Care and support for you from local people in the most comfortable place you know- your home.

Established in 1992 we are a not for profit care service operating in the Bridgnorth community. CQC registered and a care provider for Shropshire Council.