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Your Voice Christmas 2018

This edition of Your Voice has a festive feel – download your copy below!

You will find out how to get your hands on SDN’s Christmas Cards – with designs by Members – and how people with and without disabilities can enjoy a creative Christmas carol service. There is an invitation to the final SDN Members’ Meeting of the year – come along in festive dress if you wish!

We thank our brilliant volunteers, fundraisers and supporters, and we look forward to making a difference together again in the year ahead. We also touch on serious topics of safeguarding and hate crime, as well as, different opportunities to learn more about your NHS or about your local gravestones.

There are features, too, on a successful scheme to put unsold food from supermarkets to good use and on new funding for services for people with deafness and hearing loss in Shropshire.

Log in to the Members’ Area at the top right-hand side of this page, and then download your copy of Your Voice by clicking on the link below. If you have suggestions for future editions, please email [email protected] . All comments welcome!

Your Voice Christmas 2018

Citizens Advice -Telford and Wrekin

Advice line: 03444 991100 (24 hours a day)

The registered office of national Citizens Advice is:

Citizens Advice,  3rd Floor North, 200 Aldersgate Street,
London EC1A 4HD

This is an administrative office and no advice is available here. 03000 231 231 (admin only no advice available on this number)

Social Media: CAB are on Twitter & Facebook

The Citizens Advice service helps people to:

  • resolve their legal, money and other problems
  • provides free, independent and confidential advice
  • influencing policymakers

CA is a Registered charity number 279057

Every Citizens Advice is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

In Telford and Wrekin here you will find details of where to get help:

Visiting an Outreach Session Our outreach sessions work on an appointment only and drop-in service, dependent on the location.

  • First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG Monday – Friday 9.00am – 4.00pm. To book an appointment call 01952 459268
  • Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB (Supported by Madeley Town Council) Every Tuesday appointments – 10.00am – 3.00pm. To book appointments call 01952 382950.
  • The Sambrook Centre, Grange Ave, Stirchley, Telford TF3 1FL (Supported by Stirchley & Brookside Parish Council) Every Wednesday, Drop-in service – 9.30am – 11.30am
  • The Guildhall, High Street, Newport TF10 7AR (Supported by Newport Town Council) Every Thursday, Drop-in service 10.00am – 1.00pm
  • Brookside Central, Bembridge TF3 1ND (Supported by Big Local) Every Thursday, Drop-in service 9.30am – 12.30pm
  • Dawley Christian Centre, High St, Dawley, Telford TF4 2EX (Supported by Great Dawley Parish Council) Every Friday, Drop-in service 10.00am – 12.30pm

We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.

Citizens Advice Telford and Wrekin website:


Deaf N Able


Email: [email protected]

Telephone: 01952 763578

Contact: Tom Kane

Deaf N Able is an organisation providing advice and support to deaf and hard of hearing people, and offering deaf awareness training.

Deaf N Able is run by Tom Kane who has worn two hearing aids for over 15 years and has a hearing dog. Tom provides advice to affected people and their families and friends, he is also a qualified lip reading teacher.

Tom is a founder member of the Shropshire Deaf and Hard of Hearing Forum and is the Chairman of the West Mercia Police Force Disability Independent Advisory Group.

Deaf N Able organise deaf awareness classes for businesses who are concerned about the welfare of their workforce and customers.


PCAS-Shropshire Peer Counselling & Advocacy Service


Email: [email protected]

Telephone: 01691 658008

Contact: Simon Arthur, Service Manager, PCAS Office, Suite 2, Old Station Building, Oswald Road, Oswestry, Shropshire SY11 1RE

PCAS is an advocacy service for people with any type of disability, helping people who live in Shropshire or Telford and Wrekin boroughs. We work with all age groups, any ethnicity and we offer long term help and support. At PCAS we simply aim to listen to people, put forward their view point and support their rights as an individual. As citizen advocates PCAS support their clients to enable them to claim their rights to benefits and services. PCAS also offer their clients emotional support.

Here are some examples of issues that we can help you with:

  • Helping clients to sort out their community care issues
  • Reading for clients
  • Helping clients to write letters
  • Giving clients the information they need to make informed choices-
  • Raising awareness of disability benefits
  • And most importantly fighting for our clients cause as if it were our own.

Can you help us? If you are able to assist others please volunteer.

PCAS is a registered charity 1102986.

Disability Rights UK

Disability Rights UK

Contact: Disability Rights UK


Email: [email protected]

Telephone: Office Number: 020 7250 8181 (Note this is not an advice line)
(this line open Mon-Fri, between 10.00 and 12.30 p.m and 1.30 and 4.00 p.m)

Address: Ground Floor, CAN Mezzanine, 49-51 East Rd, London  N1 6AH

Disability Rights UK is the leading charity of its kind in the UK. We are run by and for people with lived experience of disability or health conditions.

Our Mission

We are disabled people leading change

  • In 3 years we will enable at least 50,000 diverse disabled people to have voice and influence, connecting with each other and with us. We support change agents and enable disabled people to exert power and influence.
  • We will work in partnership with other Disabled People’s Organisations (DPOs) to showcase approaches to social, economic and public participation and share learning, including through joint projects.
  • We will work with many organisations in a position to act, in all sectors, to support them to put disabled people’s priorities at the heart of their policies and practices.
  • We will campaign to strengthen and protect disabled people’s rights.

DR UK is itself led by people with diverse experiences of disability and health conditions, from different communities. We work with allies committed to equal participation for all. Together we can be stronger.

We are a  Registered Charity No.1138585.

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Rethink Mental Illness

Email: [email protected]

Head Office: Rethink Mental Illness, 15th Floor,  89 Albert Embankment, London SE1 7TP  

Telephone: 0121 522 7007                                                                                            

Telephone: General Enquiries & Support 0121 522 7007 (Monday to Friday 9 am-5 pm)             Advice & Information Service 0300 5000 927

We help millions of people affected by mental illness by challenging attitudes, changing lives. We believe a better life is possible for millions of people affected by mental illness. Since 1972 we have been challenging attitudes and changing lives, helping people living with conditions like schizophreniabipolar disorderpersonality disorders and more to recover a better quality of life. Rethink Metal Illness does not provide crisis support.

We provide information advice to everyone affected by mental health problems. When mental illness first hits you or your family, it can be hard to know who or what to trust. We give people clear, relevant information on everything from treatment and care to benefits and employment rights. 

Services & Groups From psychological therapies and Crisis and Recovery Houses to peer support groups and housing services, we directly help thousands of people every year across England.

Campaigning nationally  and locally for the support people need. We have changed the law to improve life for millions of people with mental health problems and we are changing public attitudes through the Time to Change campaign, which we lead in partnership with Mind. 

To find out what is available and where click on this link:

Find us on twitter  @Rethink  and Facebook Rethink Mental Illness

Registered Charity Number 271028.

Lanyon Bowdler

Solicitors-Lanyon Bowdler

Lanyon Bowdler Solicitors are Personal Injury and Clinical Negligence Specialists. They have several offices across the county of Shropshire.


Email: [email protected]

Telephone: Free phone 0800 954 9935

Head Office Address: Chapter House North, Abbey Lawn, Abbey Foregate, Shrewsbury, SY2 5DE.

Telford Office: Unit 3A Hazledine House, Central Square,TelfordShropshireTF3 4JL

Oswestry Office:  39 – 41 Church StreetOswestryShropshireSY11 2SZ

Ludlow Office: 12 The Business Quarter, Eco Park Road,LudlowShropshireSY8 1FD

Hereford Office: Broadway House, 32 – 35 Broad Street, Hereford, Herefordshire, HR4 9AR

British Cycling

british cycling

Email: [email protected]

Telephone: 0161 274 2021

Address: British Cycling, National Cycling Centre, Stuart Street, Manchester M11 4DQ

Social Media Twitter: @BritishCycling and Facebook British Cycling non profit organisation

We are the Internationally and Nationally Recognised Governing Body for Cycling (Both Competitive and Recreational) in the UK and as such provide opportunities for those with a disability to become involved in cycling – commuting and local rides through to Paralympic Champion

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Signal (Sensory Impairment Global, National and Local)

Email:  [email protected]
Telephone number: 01743 358356
Head Office: 8a College Hill, Shrewsbury, SY1 1LZ (Please note that 8a College Hill is not a hub and you will not be able to get hearing aid batteries, re-tubing of hearing aids or other assistance at this office) 

Signal works to help deaf people and those with hearing loss in the UK and overseas. By engaging people though breaking down barriers and raising awareness, we can give people the power to change their own lives.

Our current UK work is focused in Shropshire, Telford & Wrekin. Signal is in the process of developing its new project, As soon as plans are finalised and information is available, we will update this page.

Note: With the closure of The Signal Hub, Riverside, Shrewsbury in October 2018,  Hearing Aid batteries and re-tubing and other Free Hearing Aid repairs in Shrewsbury,  Shropshire RCC are opening a new hearing aid drop in repair clinic in Shrewsbury Library, Castle Street.

Shropshire Tinnitus Groups are still taking place in Telford and Shrewsbury. For further information, please contact [email protected] or call 01743 358356.

Information, help and advice is available to all NHS hearing aid users and in addition simple hearing aid repairs, re-tubing and maintenance is available for wearers of NHS hearing aids supplied by Shrewsbury or Telford hospital Audiology department.

Shropshire RCC run Effective Hearing Programmes, they can be contacted on these numbers 01743 342168/342163 or email Julie Stedma.  [email protected]

Signal. The charity is still operating both locally and abroad.  Locally, they are in a period of change and while The Hub has not been retained, they are developing new projects that will help people locally. This information will be updated as soon as it is available.

United Response

United Response is a national charity that supports people with learning disabilities, mental health needs and physical disabilities to take control of their lives.

Founded in 1973 with just one service in West Sussex, we now work in over 200 locations across England and Wales and employ around 3,000 people.
As well as providing support, we run campaigns on the latest social care issues, organise fundraising schemes and events, and provide guidance and information via our website, as well as through various publications.

United Response is a charity registered with the Charity Commissioners No. 265249. A company limited by guarantee, registered in England No. 1133776