Changing Faces

Changing Faces


Email:  [email protected]

Telephone: 0345 450 0275 

Helpline:Freephone  0800 652 3181 (Monday – Friday 10 am-4 pm).

Address: The Square Centre, 33-37 University Street, London WC1E 6JN 

Changing Faces is the UK’s leading charity for the 1.3 million people in the UK with a visible difference: a mark, scar or condition that makes them look different.

We provide advice, support and psychosocial services to children, young people and adults. We challenge discrimination and we campaign for Face Equality: a world that truly values and respects people who look different.

We want a future where everyone with a visible difference on their face or body has the confidence, support and opportunity to lead the lives they want.



Find us on Face Book @ChangingFacesUK and Twitter @FaceEquality

Registered Charity Number 1011222

People First Logo

People First- a voice for people with learning difficulties


Email: [email protected]

Contact Form:

Telephone: 0207 274 5484 Mobile: 07833 460 150


Address: 336 Brixton Road, London, SW9 7AA

People First is an organisation run by and for people with learning difficulties. The organisation aims to speak up and campaign for the rights of people with learning difficulties. We also aim to support self-advocacy groups across the country in their work.

Since 1984 we have been making change happen by campaigning in a way that uses the social model of disability.  ie Easy Read, Better funding for people with learning disabilities, Through our campaigns we aim to make the lives of people with learning difficulties better and we make sure that they are at the heart of our campaigns.

We make change happen by giving people with learning difficulties, self-advocacy groups and other organisations the power, information, advice and support to campaign for the rights of people with learning difficulties.

Find us on Face Book People First Self Advocacy and Twitter @PeopleFirstSA


Action on Elder Abuse

Action on Elder Abuse


Email:  [email protected]

Telephone: 020 8835 9280 (Open Monday-Friday 9 am-5 pm)

Helpline: 080 8808 8141

Address: Action on Elder Abuse, PO Box 60001, Streatham SW16 9BY

We are the only charity in England, Wales, Scotland and Northern Ireland working exclusively on this issue, and we provide knowledge, expertise and support to thousands of people every year.

If you want information, advice and support about abuse, neglect or financial exploitation, then contact our helpline on 080 8808 8141

The helpline is available in England, Wales, Scotland and Northern Ireland -  Monday to Friday, 9am to 5pm – and will not show up on your phone bill. Each nation has its own service, and callers can choose their relevant nation at the outset.

The helpline not only provides direct advice and help to people who may be in danger of experiencing abuse but it also provides unique information on the nature, circumstances and dynamics of elder abuse. Ring us on: 080 8808 8141.

The helpline not only provides direct advice and help to people who may be in danger of experiencing abuse but they also provide unique information on the nature, circumstances and dynamics of elder abuse. Ring us on: 080 8808 8141.


Find us on Face Book @ElderAbuseUK and Twitter @elderabuseuk

Registered Charity Number 07290092

Adult Dyslexic Organisation

Adult Dyslexia Organisation


Email: [email protected]

Contact Form:

Telephone: N/A

Address: Adult Dyslexia Organisation (ADO), Ground Floor, Secker House, Minet Road, Loughborough Estate, London,SW9 7TP

ADO is run by dyslexics for dyslexics and all those concerned with supporting Adult dyslexics. ADO not only advises and empowers dyslexic adults, supporting their particular needs, but also offers a range of services to the public and to professionals, service providers and policy makers.

We have helped to set up other support groups around the UK and all over the world. We have been members of the International Dyslexia Association and founding member of Dyslexia International. supporting groups all over the world and are founding members of dyslexia national.


Find us on Face Book @AdultDyslexiaOrganisation and Twitter @DyslexiaADO


M S Society

Shropshire Advice Partnership (Shrewsbury & District)


Email: [email protected]

Telephone: 01743 718641 (For the Shrewsbury & District MS Group)

Telephone: 01743 718641 (To make a CAS Appointment)

Address: see details below

Shrewsbury & District MS Society and Shropshire Citizens Advice (CAS) have joined in partnership to provide a dedicated advice service to anyone affected by MS in the Shrewsbury & District Group area. This is a free service funded by the Shrewsbury and District MS Society.

Anyone eligible for the service will have exclusive access to a Citizens Advice Shropshire Advisor on dedicated days of the month. You ca get help on a whole range of subjects including benefits, housing, family & personal issues, debt and pensions.

Who can access this service?

This advice service from CAS is for anyone with MS and also there partners, other friends or relatives or a carer seeking help or information on behalf of someone affected by MS within Shropshire. Postcodes areas SY1 to SY12, TF13 and WV16

The person seeking advice will need to present a letter from your consultant, MS Nurse or GP which makes clear your MS diagnosis when you attend your first appointment.

Citizens Advice Shropshire:

CAS aims to provide the advice people need for the problems they face and improve policies and practices that affect people’s lives.. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. We’re an independent charity and part of the Citizens Advice network across England and Wales.

Clients can also access CAS service via a telephone Adviceline Shropshire on 03444 99 11 00. Please check out our website

How to make an appointment

To make an appointment for the MS service please call the dedicated referral telephone number at Citizens Advice Shropshire (CAS) on 01743 280019. You will speak to a member of the CAS Administration Team who will arrange a convenient appointment time.

Appointments are usually about 45 minutes long but can be adjusted or if necessary a second follow up appointment can be made.

CAS Advisor will be available for appointments on the 2nd and 4th Wednesday each month. The appointment venue will be:

Ground Floor, The Lantern, Meadow Farm Drive, Sundorne, Shrewsbury SY1 4NG Other venues can be made available, please speak to the CAS Admin Team for more information.


Find us on Face Book @MSSociety and @CABshropshire and Twitter @mssocietyuk and @CABshropshire



Registered Charity Number 1139257


Citizens Advice-Shropshire


Email: [email protected] (For general enquiries about our organisation) 

Telephone: 03444 991100 (Shropshire Advice Line) Monday to Friday 10:00 to 16:00

Text relay: 03444 111 445

Address: Citizens Advice, Fletcher House, 15 College Hill, Shrewsbury SY1 1LY


Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone  and campaign to improve the policies that affect people’s lives.

CAS also provide specialist services including:

  • Shropshire Information Advice and Support Service (IASS) acts as a first point of contact for parents and carers of children and for young people aged up to 25 who have special educational needs and disabilities (SEND) or related health and social care needs.
  • Pension Wise is a free and impartial government guidance service about the different ways you can take money from your pension.
  • Our debt team provides specialist advice on managing your money and dealing with your debts.

 Citizens Advice Offices: 

  • Ludlow -South Shropshire Citizens Advice Bureau, Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT Telephone 03444 991100 Monday to Friday 10 am to 4 pm except for Tuesday when they are closed unless you have an appointment.  Opening Hours for drop ins -Monday, Wednesday and Thursday 10 am to 12.30. Appointments on each of these days from 13.30 
  • Oswestry Citizens Advice Bureau, 34 Arthur Street, Oswestry SY11 1JN  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm.  Opening Hours for drop ins -Tuesday, Wednesday & Friday 10 am -12.30 Appointments on each of these days from 13.30 
  • Shrewsbury-Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Telephone 03444 99 11 00  Telephone 03444 991100  are Monday to Friday 10 am to 4 pm except for Tuesday when we are open to 6 pm. Opening Hours for drop ins Monday, Tuesday, Thursday, Friday 10 am-12.30 pm. Appointments on each of these days from 13.30.  Closed on Wednesdays.


  • Bishops Castle - Enterprise House Station Street Bishop’s Castle Shropshire SY9 5AQ. Opening times 10 am – 12 noon first and third Monday of each month.

    No appointment is necessary at this outreach.

  • Bridgnorth closed December 2013

  • Broseley Outreach, Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL

    Opening hours Tuesday drop in 09.30 am to 11.00 am. Appointments from 11 am. 

  • Church Stretton Outreach, Mayfair Community Centre, Easthope Road, Church Stretton SY6 6BL Opening hours Thursday 9.30 am-12 noon. No appointment is necessary at this outreach. 
  • Craven Arms Outreach, Craven Arms Community Centre, Newington Way, Craven Arms SY7 9PS  Opening hours: 9:30 am to 11:30 am first Monday of the month. No appointment is necessary at this outreach. 
  • Whitchurch, Whitchurch Civic Centre, High Street, Whitchurch, SY13 1AX Opening Hours are Wednesday 10 am to 1 pm There is CCTV at the Civic Centre, but not in the rooms we use for interviews. Please don’t leave any messages or post at the Civic Centre and don’t try to make an appointment through the Civic Centre.

GP Outreaches:

  • Albrighton: This service is only available to residents of Albrighton, Pattingham and  patients registered at Albrighton medical practice. To make an appointment please contact the practiceAlbrighton Medical Practice, Shaw Lane Shropshire WV7 3DT
    • Market Drayton:  This service is only available to patients registered at and referred by Market Drayton Primary Care Centre. Appointments can be made by contacting 07940 966542.

      Market Drayton Primary Care Centre, Maer Lane, Market Drayton, Shropshire TF9 3AL

Click here for CAB Shropshire:

To make an appointment / check opening days phone 08444 99 11 00.  All premises are wheelchair accessible and deal with the whole range of queries.

Find us on Face Book @CABshropshire and Twitter @CABshropshire

Citizens Advice Shropshire. Charity registration number 1085220




Email: [email protected]

Telephone:  01484 723952

Address: SEN Legal Ltd, Unit 2 – 4 Forbes Business Centre,​ Kempson Way, Bury St Edmunds, IP32 7AR


SEN Legal has been operating for over 20 years  as a national and highly specialised legal practice with an excellent reputation. They specialise in education law, in particular Special Educational Needs and Disability for children and young persons aged 0-25. Our services are offered throughout England and Wales so it does not matter where you are based.

They remain one of the most successful practices in this area of law and are extremely proud of our constant success rate of over 90% for the last decade. We do not perform any other type of law (property, wills, etc) so you can be reassured all of our Solicitors are expert in what they do. Many of the team also have personal experience of SEN and Disability so can understand your difficulties on a personal and professional level. SEN Legal was in fact set up by our Founder, Melinda Nettleton after struggling to obtain support for her own son who has special educational needs, 20 years ago.

They run approximately 200 Appeals to the SEND Tribunal every year. These vary from Refusal to Assess appeals, to obtaining ABA provision in a mainstream school, to obtaining very expensive independent specialist placements. We act on behalf of parents, grandparents, guardians, carers and the young person against Local Authorities (LA) and occasionally Universities and Independent Schools to resolve whatever problem you have, big or small.

Disabled Access Day 2 250-253

Disabled Access Day

Contact: Disabled Access Team


Email: [email protected]

Telephone:  N/A

Address: Disabled Access Day,
c/o Euan’s Guide,CodeBase,38 Castle Terrace,Edinburgh, EH3 9DZ

In 2015 Disabled Access Day began as a day to celebrate good access and to create opportunities for people to try something new. The day was very much about highlighting the fantastic access that already exists in places, experiences such as going on a touch tour, enjoying a relaxed peformance, sensory experiences, signed events, level access and of course a warm welcome!

The Day was founded against the backdrop of wanting to make it easy for disabled people to try something new. Often these activities and experiences are hard to arrange or create a sense of anxiety and fear. 

Our founder, Paul’s experience of wanting to try getting on a bus with his powerchair but not in the rush hour of a weekday service was the catalyst. He describes it as a day for focusing on creating opportunities for people to attend a series of organised events where they will receive a warm welcome, a chance to try something new and the memory of having done something different. He wants 2019′s events and experiences to have a legacy. Just like his telling the story of trying a bus for the first time. 

Disabled People are encouraged having tried something new, or visited somewhere new, to share their story so that others can follow. A review on Euan’s Guide, a tweet on social media or a blog post all help to make it easier for others considering a similar visit or experience. 

Follow them on Face Book @DisabledAccessDay and Twitter @AccessDay

Citizens Advice Telford

Citizens Advice -Telford and Wrekin

Advice line: 03444 991100 (24 hours a day)

The registered office of national Citizens Advice is: Citizens Advice,  3rd Floor North, 200 Aldersgate Street, London EC1A 4HD

This is an administrative office and no advice is available here. 03000 231 231 (admin only no advice available on this number)

Telford and Wrekin


Telephone: 0300 300 1165

Address: 40, Tan Bank, Wellington, Telford TF1 1HW

The Citizens Advice service helps people to:

  • resolve their legal, money and other problems
  • provides free, independent and confidential advice
  • influencing policymakers

Every Citizens Advice is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

In Telford and Wrekin here you will find details of where to get help:

Visiting an Outreach Session Our outreach sessions work on an appointment only and drop-in service, dependent on the location.

  • First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG Monday – Friday 9.00 am – 4.00 pm. To book an appointment call 01952 459268
  • Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB (Supported by Madeley Town Council) Every Tuesday appointments – 10.00 am – 3.00 pm. To book appointments call 01952 382950.
  • The Sambrook Centre, Grange Avenue, Stirchley, Telford TF3 1FL (Supported by Stirchley & Brookside Parish Council) Every Wednesday, Drop-in service – 9.30 am – 11.30 am
  • The Guildhall, High Street, Newport TF10 7AR (Supported by Newport Town Council) Every Thursday, Drop-in service 10.00 am – 1.00 pm
  • Brookside Central, Bembridge TF3 1ND (Supported by Big Local) Every Thursday, Drop-in service 9.30 am – 12.30 pm
  • Dawley Christian Centre, High St, Dawley, Telford TF4 2EX (Supported by Great Dawley Parish Council) Every Friday, Drop-in service 10.00 am – 12.30 pm

We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.

Find us on Face Book @TelfordCAB and Twitter @TelfordCAB

Registered charity number 279057


Deaf N Able


Email: [email protected]

Telephone: 01952 763578

Contact: Tom Kane

Deaf N Able is an organisation providing advice and support to deaf and hard of hearing people, and offering deaf awareness training.

Deaf N Able is run by Tom Kane who has worn two hearing aids for many years and has a hearing dog. Tom provides advice to affected people and their families and friends, he is also a qualified lip reading teacher.

Tom is a founder member of the Shropshire Deaf and Hard of Hearing Forum and is the Chairman of the West Mercia Police Force Disability Independent Advisory Group.

Deaf N Able organise deaf awareness classes for businesses who are concerned about the welfare of their workforce and customers.

Find us us on Face BooDeaf N Able and Twitter @deafnable