Tag Archives: All


#BecauseWeAllCare Campaign

Care Quality Commission, Healthwatch and partners have joined forces to launch ‘Because We All Care’.

This new campaign aims to:

  • Help services identify and address quality issues
  • Support patients by encouraging people to share feedback about their experiences of Health and Social Care Services

Take a few moments to tell Healthwatch about your experiences so they can work with Health and Social Care Services to help improve the standard of treatment and care for yourself, your loved ones and your community.

Click here to access the survey

Have you recently left hospital? Would you like to share your experience with us?

Between 21 July – 16 August a new project has been launched looking at people’s experiences of leaving hospital during COVID-19. This will be the first issue specific focus of the #Becauseweallcare campaign. Coronavirus has changed how we live our life and how services run in lots of ways. To make room for the sudden need for more beds, the NHS changed the way it discharged people from hospital.

But what was your experience?

Take just 10 minutes to tell them about your experience – whether you’re the patient or the carer, help the NHS know how to improve care for all.  To collect people’s stories we will be using a short confidential survey . If you would like to share your experience of leaving hospital with us click here

Perry RDA

Perry RDA needs your vote!

Perry Riding for the Disabled is on the shortlist to win a share of Persimmon Homes Building Futures £1 million pot supporting under 18-s nationwide but first they need online votes to win. 

Persimmon Homes (West Midlands) is backing Perry to be a prize winner at a gala dinner in October, where cash awards of £100,000, £50,000 or £20,000 will be made to those winning the most online votes.

Jane Baker CEO of Perry said “It is a huge achievement to have been selected as a regional finalist, but now we really need people to get behind us and get voting so that we are in the strongest possible position to earn one of the top three cash awards on the night.

As all our supporters know, the Perry group at the Cavalier Centre has been in lockdown since March. Having had twelve months of very successful operating at our new home, the Group desperately need this award to help get back on track with starting one to one sessions in a quiet, discreet, safe part of the facility. Every precaution is being taken to ensure safe operating and conforming to government and RDA UK guidelines before sessions can start back as previously”.

Voting could not be simpler.

Just log on to  https://cavaliercentre.us14.list-manage.com/track/click?u=31c2cb2ce5528150799e41cb2&id=f4bb0941c3&e=a38d30d6e8 and select Perry Riding for the Disabled and vote for us. We would really appreciate everyone’s support. You can vote once a day, so the more times you can do it, the better chance we will have. We are already hugely grateful to Persimmon for the £1,000 grant they have awarded us this far.

As well as the £100,000 first prize, there will be a £50,000 second prize and a £20,000 third prize in each sector, while a further 87 shortlisted projects will each receive £5,000.

Online voting opened on 27 July and will close at midnight on 18 September 2020. To support the Perry Group please visit: https://www.persimmonhomes.com/building-futures/

Thank you for your ongoing support,
Jane and the Perry RDA trustees.


the place 250-253

Summer programme of outdoor live family theatre in Town Park

Start Date:
8th August 2020

End Date:
27th August 2020

Start Time:
See Content for times

End Time:
See Content for times

Event title: Summer programme of outdoor live family theatre in Town Park
Venue: See Content for details
Weblink: www.theplacetelford.com
Name: Telford & Wrekin Council with The Place
Email: [email protected]
Telephone: 01952 382382
Event description: Telford & Wrekin Council is offering the opportunity to experience live family theatre performances in unique outdoor settings during August.

Theatres are currently closed because of the coronavirus pandemic but the council together with The Place have put together a packed programme of outdoor events. 

It starts with a performance of Tales From The Trees by the Squashbox Theatre Company on Saturday August 8. Tales From The Trees is a terrific tangle of puppetry, storytelling, live music and comedy with an engaging theme that embraces natural history, folklore and ecology.

The show features Craig, the friendly forest ranger and tree expert and is suitable for children aged five and over. Performances will be at 1 pm and 3 pm at the Stirchley Chimney in Telford Town Park. Tickets will be £30.

Other Performances:

  • Sunday August 9 at 1 pm-The Stirchley Chimney, Telford TF3 1DZ will also be the venue for Fantastic Family Funnies. This is a family stand up comedy show featuring comedians James Cook, Jay Foreman and host Cerys Nelmes. It is suitable for children aged six and over and tickets are again £30.
  • Thursday 20th August there will be two shows (starting at 1 pm and 3 pm) at Teenage Amphitheatre, Telford Town Park TF3 1DZ. These will be the third outdoor show of the summer season takes place on when the popular Wind In The Willows story by Kenneth Grahame, adapted by Oliver Gray. Join Mole, Rat and Badger and of course Toad who just can’t help getting into trouble! This show is recommended for children aged 5+ and their families. Tickets are £30.
  • Saturday 22nd August 2 pm at Teenage Amphitheatre, Telford Town Park TF3 1DZ will be the fourth outdoor show of the summer season takes place when Hotbuckle Productions perform Emotion On The Oceans.Join Captain Crossbones and Jolly Roger embarking on a journey of discovery in order to discover ways of coping with some of the “big feelings” they are having. Packed with fun, music and audience participation, this show is ideal for the enjoyment and learning of all primary school aged children. Tickets are £30.
  • Sunday 23rd August at The Teenage Amphitheatre in Telford Town Park TF3 1DZ join us for popular pantomime performer and author Ian Billings who will do a double act with illustrator, poet and writer Chris White. They are performing as The Line Kings – a crazy kids’ poetry and cartoon show stuffed with “bags of gags, tons of puns and oodles of doodles, reams of rhymes, gallons of giggles and sacks of silliness.” It features stories and poetry performed and brought to life with live illustrations. Show times are 12 pm, 1.30 pm and 3 pm and tickets are £12.
  • Thursday 27th August at 2 pm at the Stirchley Chimney in Telford Town Park TF3 1DZ will be our final show of the season. It is a specially adapted performance of Alice in Lockdown. Join Alice as she ventures through the Lockdown Looking Glass and explores a curious world filled with Cheshire Cats, White Rabbits and Red Queens, all while keeping a safe distance of two metres. Whether battling Tweedle-dum and Tweedle-dee for the last loo roll or attending the Mad Hatter’s tea party via Zoom, Alice’s socially-distanced adventures are the perfect  antidote to the stay-at-home blues. Tickets are £30.

Councillor Eileen Callear, Telford & Wrekin Council’s cabinet member for Leisure, Libraries and Culture, said: “It is a shame that events like the carnival and the balloon fiesta could not take place as planned. However we are delighted that we are able to put on a programme of entertainment for all the family during the summer holidays.

“I hope people will bring a cushion and come along and enjoy these excellent shows which take place in unique outdoor settings.

“We would like to reassure all customers that all these events will take place under strict government recommended social distancing guidelines.”

To ensure that everyone is accommodated with appropriate social distancing, each booking will be allocated a space with a 2m boundary. A Family Group ticket accommodates a maximum of 6 people, and groups must be limited to no more than two households.

Tickets are online only and can be booked at www.theplacetelford.com

Shrewsbury Museum and Art Gallery

Shrewsbury Museum & Art Gallery is now open with free entry

Shrewsbury Museum & Art Gallery (SM&AG) reopened on Tuesday 28 July 2020, and is offering free entry to visitors until the autumn.

The Government announced that museums and art galleries could reopen from 4 July, and staff have been working tirelessly to make the museum safe for all ahead of reopening.

Visits to SM&AG typically last up to two hours. To enable social distancing to be followed, a maximum of 50 people will be permitted entry into the museum in the morning, and another 50 in the afternoon.

Tickets must be pre-booked for each person in your party, including babies and children. This is so museum staff are aware of how many people will be visiting and to make sure social distancing can be followed, to give all visitors a safe and relaxing experience while journeying through the galleries.

You can pre-book your visit by visiting the website.

During your visit:

Visitors will be able to journey through five stunning galleries within the historic Music Hall and see the highlights of the permanent displays, including the launch of the ‘10 must see’ objects.

The Evolving Shropshire exhibition invites you to experience millions of years of the Shropshire landscape.

Stop. café bar, has measures in place to keep you safe, so will be open for visitors to get refreshments… and they have signed up to the Government’s Eat Out to Help Out scheme which will make things a little cheaper too!

Although it has been necessary to remove interactive exhibits, an all-new Maximo Mouse trail will keep families entertained as they explore the galleries.

Keeping you safe:

A number of important safety measures have been put in place to help achieve our top priority – to protect the health and safety of staff, volunteers and visitors.

When visiting you will notice signage, screens and social distancing queuing systems in place, as well as a clearly marked one-way system around the museum.

Toilets and touch points will also be cleaned more regularly, with hand washing facilities for visitors and staff readily available. Toilets are also only available to customers of the Museum and stop. café bar, to limit the number of people in the building and help keep them clean.

Uniformed staff will also be available to help ensure safety measures are being followed. But they’re also very knowledgeable about the collections so feel free to ask them any questions too!

For more information, visit the website


Coronavirus: Self-isolation period increased from 7 to 10 days

People who develop coronavirus symptoms, or test positive, will now be asked to self-isolate for a minimum of 10 days.

The latest advice from the UK Chief Medical Officers means the period of isolation has been extended by three days from the previous minimum of 7 days. The new advice is in line with World Health Organisation guidance.

People must self-isolate if they have any of the following symptoms:

  • A high temperature
  • A new, continuous cough
  • A loss of, or change to, your sense of smell or taste

Dean Carroll, Shropshire Council’s Cabinet member for adult social care, public health and climate change, said:

“We all have our part to play in helping to stop the spread of this virus. That’s why it’s so important that people in Shropshire follow the latest Government guidance.

“This is about protecting yourself, your family, and the wider community – and avoiding a second peak and further lock-down restrictions.

“We ask Shropshire residents to continue to follow the national advice to protect themselves and others from the virus.

“Good hand hygiene remains the best protection against the virus, including washing your hands more regularly with soap and water for at least 20 seconds, wearing a face covering when using public transport or going to the shops and supermarkets, and covering your mouth and nose with a tissue when you cough or sneeze.”

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance from people not in your household (2 metres apart where possible)
  • wash your hands regularly
  • do not leave home if you or anyone in your household has symptoms.
  • wear face coverings on public transport and when going to the shops and supermarkets and in other close settings where possible.


shropshire rcc 250-253

What do you think?

Shropshire RCC (Rural Communities Charity) is asking for your help to gather information about the local response to the  COVID-19 pandemic.

Julia Baron CEO of Shropshire RCC said “We know that this galvanised a huge amount of community support locally to help people who would otherwise have been at a significant disadvantage, and we would like to know more about what has been happening, and what help may be needed to sustain this. 

We would be very grateful for a few minutes of your time to complete the survey and help us to help you”. https://www.surveymonkey.co.uk/r/FTDLPFK

If you have any questions about the survey or how the information will be used please contact [email protected] .


News update from Citizens Advice Shropshire

Please not All Citizens Advice Staff are still working from their own homes. This will continue at least until September and then they will return on a rota / part time basis back to the office.
Until further notice they are not providing face to face service but supporting clients via the telephone. So the best way as always is to signpost to them using this calling them on 03444 111 445. We have updated our website: https://www.cabshropshire.org.uk/get-advice/ or use 03444 991100 (Shropshire Advice Line) or Telford 0300 300 1165
Clients can reach us over the phone and they hope the system is better than before lock down.
Telford & Wrekin 250-253

Coronavirus update from Telford and Wrekin

From today (Friday 24 July), you must follow the government’s guidelines and wear a face covering in shops, supermarkets, banks, takeaways, on public transport and hospitals.

Additionally, Telford and Wrekin Council are making it mandatory for everyone visiting Telford & Wrekin Libraries to wear a face covering.

Remember to wash or sanitise your hands when putting on, or removing your face covering. Disposable face covers need to be bagged and placed in your waste bin – NOT in your recycling bin! Reusable face coverings should be washed regularly.

Exemptions include young children, people with breathing difficulties and people living with a disability. You can find out more information at this link:  https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own?fbclid=IwAR0zxKo9PZMONN4BkGNpwWyVwHf-MTnARZrcixC6kTB5PvG05Urtx1kX9DE&utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=

This is for your safety and that of our staff. A face covering may protect others and helps to reduce the spread of coronavirus.

Libraries in Southwater, Wellington, Newport and Oakengates are open but with reduced opening hours.

Here’s a reminder of what you need to know when visiting:
Wear a face covering
Use the hand sanitiser unit at the entrance to each library
↔️ Follow the directional signage for social distancing
Only return, browse & borrow books
Keep your visit to around 15 min, to ensure everyone has a chance to access the service
 The use of public computers, printing, photocopying and all Council First Point services will NOT be available

For more information about Library opening times, click on this link:  https://www.telford.gov.uk/info/20727/libraries_-_covid-19_service_updates?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term= or email [email protected]

healthwatch shropshire 250-253

The impact of lockdown on people’s wellbeing and experience of health and care services in Shropshire.

We share this information from Healthwatch Shropshire. During April and May Healthwatch Shropshire asked the people of Shropshire about how they were being affected by the pandemic, the impact on their well-being, how they were finding useful information, how they were being supported, what was helping them to cope and how their experience of health and social care services was being affected. Over 550 people contacted them and now the final report is out

The key messages are:

  • An average of 93% of people said they had found it easy to find clear and understandable information about how to keep themselves and others safe.
  • Key workers and people working during the pandemic reported a greater impact on their mental health and wellbeing than those not working.
  • Overall 40% of people said that their healthcare had been affected by the pandemic, this figure rose to 69% for those people with a disability
  • On average 10% of people using social care services said that their care had been affected by the pandemic, the highest figure being in May (16%).
  • The main coping strategies people used included focusing on the positives, finding a new appreciation for their surroundings, staying active, getting outside and maintaining contact with family and friends and wider support networks.

Lynn Cawley, Chief Officer, explained, “As we all started to work from home, we felt it was our responsibility to give people the chance to share their experiences during lockdown to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill.

At the beginning of lockdown we did not know what impact Covid-19 would have in Shropshire and how challenging it would be for NHS and social care services so we askedopen rather than direct questions to allow people to go into the detail they felt comfortable with. The majority of people recognised the challenges the pandemic placed on the system and told us that they valued the NHS and wanted to protect it.” 

The report can be found here: https://www.healthwatchshropshire.co.uk/report/2020-07-07/health-care-and-well-being-services-during-covid-19-pandemic or you can download it in word by clicking on this link: Covid-19 support services report PR

Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.

Contact details for Healthwatch Shropshire: 

Lynn Cawley, Chief Officer     Telephone: 01743 237884

Healthwatch Shropshire, 4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

 Email [email protected]   Website www.healthwatchshropshire.co.uk


Alert-COVID-19 Track and Trace scam

Please be aware to this scam regarding COVID19 Track and Trace has now reached Shropshire. This information has come via the Chief Inspector (SNT) Shropshire Policing Area. It is important that SDN alerts its readers.

Basically the neighbour had a call from someone purporting to be from the Track and Trace system.  This is a transcript of that call:

Scammer - ‘Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.’

Victim - ‘OK. Can you tell me who that person was?’

Scammer - ‘I’m not able to tell you that. That is confidential information.’

Victim - ‘Right. Um… so ….’

Scammer - ‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’

Victim - ‘Ok (gives address)’

Scammer - ‘Thank you – and I just need to take a payment card so that we can finalize this and send the kit to you.’

Victim - ‘Sorry – a payment card? I thought this was all free?’

Scammer - ‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’

Victim - ‘No – that’s not right. This is part of the NHS so there’s no charge.’

Scammer - ‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’

Victim puts the phone down.

Fortunately the victim in this case had not given any card details and no money handed over.  The neighbour will be advised to inform Action Fraud.

SDN says: We hope none of you will be the victim of a scam but unfortunately scammers are plagueing people all the time. Should you be unfortunate to become a victim of a scam, please,

  • if you have given any  information that results in money being taken, in the first instance call your bank or credit card company. The sooner you act the better.
  • Scammers are “chancers” and get us when we are off guard so don’t be embarrassed to tell someone ie a carer, advocate, family but also report it to Action Fraud. Call 0300 123 2040 or report it via this link https://www.actionfraud.police.uk/
  • Remember with your permission someone else can report the scam for you. Action Fraud is open 24/7. The more scams are reported the better the chance of bringing people to justice and protecting everyone.