Tag Archives: Shropshire

Shropshire Council 250-253

Carer Support Service Engagement

Shropshire Council are seeking feedback on the development of a new carer support service.

The existing carer support contract in Shropshire is due to end on 31 January 2021. Shropshire Council are commissioning the adult carer support service in Shropshire and would like to hear the thoughts and ideas of carers to help shape these services. It’s important that the services provided are well designed for the people who will be using them.

Who will be involved and engaged with on the development of new carer support services?

Shropshire Council will be working to engage as widely as possible to obtain a diversity of views. They will take steps to ensure the following stakeholder groups are made aware of how they can participate in this engagement:

  • Carers and carer groups
  • Voluntary and community sector organisations
  • Public sector bodies
  • Town and parish councils
  • Shropshire Council elected members, officers and volunteers
  • And more…

Which methods of engagement will be used?

Within the engagement period a mixed method will be used to obtain as much feedback as possible. Engagement opportunities include:

  • Feedback surveys for:
    • Carers, local carers groups and organisations
    • Members of staff at Shropshire Council and the council’s elected members
  • Email and postal feedback options for any more detailed comments

How will the feedback be used?

Your feedback will be used to write the specification to be used in the tender documentation for a carer support service contract in Shropshire. The draft document will be presented to Shropshire Council’s Family Carers Partnership board for a final decision.

What other evidence will be used to inform the new carer support contract?

Alongside the feedback from local engagement Shropshire Council also use a wide range of evidence, such as:

  • Feedback from the previous review of the carer service
  • National research and guidance
  • Good practice from other areas

This information, added to the feedback obtained through the engagement, will help to inform the new carer support contract.

How to get involved in this survey:

  • You can have your say on the development of a new carer support service by taking part in this survey at this link https://www.surveymonkey.co.uk/r/SCCarerSupport or
  • You can also provide feedback by email. Please title your email ‘Carer support service’ and email: [email protected]
  • You can also provide any comments or other documents for consideration by writing to: Carers support service engagement c/o Shropshire Council, Feedback and Insight Team (1L23), Shirehall, Abbey Foregate, Shrewsbury, Shropshire SY2 6ND

Note this survey opened on Wednesday 5th August and will close on Thursday 17th August 2020

Shrewsbury Museum and Art Gallery

Shrewsbury Museum & Art Gallery is now open with free entry

Shrewsbury Museum & Art Gallery (SM&AG) reopened on Tuesday 28 July 2020, and is offering free entry to visitors until the autumn.

The Government announced that museums and art galleries could reopen from 4 July, and staff have been working tirelessly to make the museum safe for all ahead of reopening.

Visits to SM&AG typically last up to two hours. To enable social distancing to be followed, a maximum of 50 people will be permitted entry into the museum in the morning, and another 50 in the afternoon.

Tickets must be pre-booked for each person in your party, including babies and children. This is so museum staff are aware of how many people will be visiting and to make sure social distancing can be followed, to give all visitors a safe and relaxing experience while journeying through the galleries.

You can pre-book your visit by visiting the website.

During your visit:

Visitors will be able to journey through five stunning galleries within the historic Music Hall and see the highlights of the permanent displays, including the launch of the ‘10 must see’ objects.

The Evolving Shropshire exhibition invites you to experience millions of years of the Shropshire landscape.

Stop. café bar, has measures in place to keep you safe, so will be open for visitors to get refreshments… and they have signed up to the Government’s Eat Out to Help Out scheme which will make things a little cheaper too!

Although it has been necessary to remove interactive exhibits, an all-new Maximo Mouse trail will keep families entertained as they explore the galleries.

Keeping you safe:

A number of important safety measures have been put in place to help achieve our top priority – to protect the health and safety of staff, volunteers and visitors.

When visiting you will notice signage, screens and social distancing queuing systems in place, as well as a clearly marked one-way system around the museum.

Toilets and touch points will also be cleaned more regularly, with hand washing facilities for visitors and staff readily available. Toilets are also only available to customers of the Museum and stop. café bar, to limit the number of people in the building and help keep them clean.

Uniformed staff will also be available to help ensure safety measures are being followed. But they’re also very knowledgeable about the collections so feel free to ask them any questions too!

For more information, visit the website


News from Emma Chaplin-Eye Clinic Liaison Officer

Emma Chaplin, Eye Clinic Liaison Office for the Shrewsbury Hospital and Princess Royal Hospital  is now back at the Eye Clinic on Mondays and Thursdays but still working from home on the other days for now.

She says “The clinic is still quiet by usual standards – social distancing rules mean that we cannot have the same number of people in the waiting rooms. All staff and patients are required to wear surgical masks and a 1 metre+ distance is maintained wherever possible.

Urgent Eye Clinic and AMD injection clinics have been operating throughout the Covid19 pandemic, and other specialties are beginning to open up with a mixture of face-to-face and telephone consultations.

Please keep in touch and let me know about any changes to your own services.

As always, if you have any questions – or any clients who require support or advice, please send them my way”.

Emma can be contacted  using her mobile number  07808 736449 or by calling the Royal Shrewsbury Hospital on 01743 261000 ext. 3616

healthwatch shropshire 250-253

The impact of lockdown on people’s wellbeing and experience of health and care services in Shropshire.

We share this information from Healthwatch Shropshire. During April and May Healthwatch Shropshire asked the people of Shropshire about how they were being affected by the pandemic, the impact on their well-being, how they were finding useful information, how they were being supported, what was helping them to cope and how their experience of health and social care services was being affected. Over 550 people contacted them and now the final report is out

The key messages are:

  • An average of 93% of people said they had found it easy to find clear and understandable information about how to keep themselves and others safe.
  • Key workers and people working during the pandemic reported a greater impact on their mental health and wellbeing than those not working.
  • Overall 40% of people said that their healthcare had been affected by the pandemic, this figure rose to 69% for those people with a disability
  • On average 10% of people using social care services said that their care had been affected by the pandemic, the highest figure being in May (16%).
  • The main coping strategies people used included focusing on the positives, finding a new appreciation for their surroundings, staying active, getting outside and maintaining contact with family and friends and wider support networks.

Lynn Cawley, Chief Officer, explained, “As we all started to work from home, we felt it was our responsibility to give people the chance to share their experiences during lockdown to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill.

At the beginning of lockdown we did not know what impact Covid-19 would have in Shropshire and how challenging it would be for NHS and social care services so we askedopen rather than direct questions to allow people to go into the detail they felt comfortable with. The majority of people recognised the challenges the pandemic placed on the system and told us that they valued the NHS and wanted to protect it.” 

The report can be found here: https://www.healthwatchshropshire.co.uk/report/2020-07-07/health-care-and-well-being-services-during-covid-19-pandemic or you can download it in word by clicking on this link: Covid-19 support services report PR

Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.

Contact details for Healthwatch Shropshire: 

Lynn Cawley, Chief Officer     Telephone: 01743 237884

Healthwatch Shropshire, 4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

 Email [email protected]   Website www.healthwatchshropshire.co.uk

Tinnitus Support

Evening on-line Tinnitus Support Group

Start Date:
16th July 2020

End Date:
16th July 2020

Start Time:

End Time:

Event title: Evening on-line Tinnitus Support Group
Venue: On-line Group
Name: Signal Charity
Email: [email protected]
Telephone: N/A
Event description: We welcome you to join our Online Tinnitus Support Group, based in Shropshire. Chat with people who experience tinnitus and pick up tips.

About this Event
We are pleased to be able to offer this online support group to our Shropshire Tinnitus Support group members and beyond. We are also keen to welcome new members too.

To take part, you will need internet access, a laptop and headset or a webcam. We will be using the application “Zoom” and will send you a link and instructions on signing up.

We have a maximum of 8 allocated slots that we can accommodate for this group.

Book your FREE place via this link at Eventbright https://www.eventbrite.co.uk/e/evening-online-tinnitus-support-group-july-16th-tickets-112189072536

If you would like to know what other tinnitus support we can offer, please do get in touch by emailing [email protected]

Shropshire Libraries

Shropshire Libraries launch Ready Reads service

As part of phased reopening plans, Shropshire Libraries are launching a ‘Ready Reads’ service from Monday 6 July 2020.

‘Ready Reads’ is a ‘click & collect’ style service offering tailored book choices selected by library staff. Although libraries themselves will remain closed for the time being, Shrewsbury, Oswestry and Ludlow libraries will be available as pick-up points for ‘Ready Reads’ initially, with other libraries to be included over the coming weeks.

To use ‘Ready Reads’ customers can complete an online form that includes questions about what sort of books are wanted, and based on that information library staff will put together selections of books then contact the customer once they’re ready to collect. To get your Ready Reads, complete the online form  here. Alternatively the service can be accessed by telephoning one of the participating libraries.

Shropshire Libraries are following national guidelines for libraries by taking a phased approach to reopening that ensures services can be delivered safely.

Library staff will then put together a selection of books based on what you’ve told us and we’ll contact you when they’re ready to pick-up from the library.

We’re operating this as a contactless service from library entrance foyers. Library staff will be observing all appropriate measures such as social distancing and frequent hand-washing, and any returned library books will be placed in quarantine for 72 hours.

What to expect when libraries open

In order to keep everybody safe your library will look and feel different when it reopens.

To enable social distancing we will limit the number of people in the library at the same time, we may have altered the layout of the library to help people to keep apart, and entrance/exit points may have changed.

There will be a reduced number of computers available for use, based on 30-minute sessions and these must be pre-booked by contacting the library.

We cannot quarantine or sanitise some things such as newspapers, leaflets and some reference materials so these will be unavailable until the risk of spreading the virus has been reduced.

We will continue to bring you our programme of online events and activities as we reopen, and events and activities in libraries themselves will be reintroduced as soon as we can hold them safely.

Shropshire Archives

Shropshire Archives reopening survey

Thanks to Caring for God’s Acre, in 2019 our members were offered the opportunity to have a tour of Shropshire Archives. Many of our members found this worthwhile. The Archive Department has been closed during the Covid19 pandemic. They are now putting in place plans to reopen but are seeking your views on what you would like. This survey closes on Thursday 9th July. To find out more about how you can help, please read below.

Shropshire Archives preserves and makes accessible documents, books, maps, photographs, plans and drawings relating to the historic county of Shropshire, past and present. They usually have around 6,000 people visit their building on Castle Gates, Shrewsbury each year, with many more using its website resources and contacting us via phone, email and online.

During the coronavirus pandemic, they have been accessible online, and staff have been answering queries. They’re now keen to welcome people back, to visit them onsite and make use of more of the resources they have available. They will be making some changes to ensure the health and safety of staff and visitors.

To help Shropshire Archives prepare for reopening, they have a few questions. They would like to understand how you’d like to use Shropshire Archives over the coming months whilst they continue to respond to the coronavirus pandemic. They want to learn of any concerns you may have so that measures can be in place to make you feel more comfortable when using the Shropshire Archive services.

To take part in the survey which closes on 9th July 2020 please click on this link:  https://www.surveymonkey.co.uk/r/ShropArchivesReopening

To find out more about Shropshire Archives visit our website.

Shropshire Council 250-253

Coronavirus: Support for those who are suffering bereavement and loss during the pandemic

A new service and publications have recently been launched to support those who are experiencing and suffering from bereavement and loss during the coronavirus pandemic.

The new Bereavement Support Service will be run by Shropshire Council and community voluntary partners Samaritans, Cruse Bereavement Care, Severn Hospice and Crane Quality Counselling, and will include a dedicated number for people to call to seek help and support.

This service is centred on what the person needs to help them through their difficult time. First, a skilled customer services adviser will listen and then assist the person to identify the help available from the council’s own services, so that providing what a person needs is made as simple as possible through this single contact.

Then, when the practical help has been set in motion, the adviser will help them to choose the right counselling support service for them, and will make the referral through to our voluntary sector partners. An adviser will also make further contact with the person at a later date to make sure things are working as they should.

Two new publications have also been produced to complement the service:-

Grief and bereavement during COVID-19 support booklet:

  • Providing a compassionate overview of coping with loss, feelings that may be experienced, supporting others who are grieving, and links to local and national help and information.

Bereavement practical guide and checklist:

  • Providing an overview of the processes following a death, and what has changed during due to the pandemic. This includes a step-by-step checklist to help identify what steps need to be taken, why this is important and how to do so/who to contact. This document will be provided alongside the above bereavement support booklet.

The line is available for anyone with questions or queries, or looking for support and guidance. By ringing you can find out abut the free and confidential bereavement services available, and you will receive support to arrange an appointment or get in touch directly.  They can provide you with a one off conversation or a number of more in-depth sessions over a period of time.

The guides are available by clicking on the links below:



As well as the emotional challenges, there are many practical considerations related to dealing with a death. When coping with all of this at a time of isolation and concern for others it is natural to need support, a listening ear and possibly some ongoing support. COVID-19 presents additional challenges to the process of grieving and bereavement.

You can access the new bereavement service by calling the Shropshire Council COVID-19 Helpline number on 0345 678 9028

To read comments on the available new service made by Rachel Robinson, Shropshire Council’s director of public health and Dean Carroll, Shropshire Council’s Cabinet member for adult social care, public health and climate change, click on the link below:  https://newsroom.shropshire.gov.uk/2020/06/bereavement-pandemic/

Age UK Shrop 250-253

Age UK Shropshire Telford and Wrekin useful guide to shopping

Age UK Shropshire Telford and Wrekin have created a useful guide for people who may have questions around the new processes of doing their shopping.

You can download a document in Word for full details of the latest advice here: Shopping and COVID A4 v2 Jun 2020

You can download a document in Word for full details of the latest advice here: shopping-and-covid-a4-v3-jun-2020

Please note the above documents that you can download is the newest version and details are accurate at the moment, they may change again so always check for further clarity at :  https://www.gov.uk/coronavirus 

Armed Forces Covenant

First Shropshire-Wide Armed Forces Community Survey

On Monday 22nd June, both Telford & Wrekin Council and Shropshire Council have launched the first County-wide Armed Forces Survey.  This survey has been developed as part of our shared commitment to support the UK’s national Armed Forces Covenant.

The details are as follows:

If you are aged over 16, live in Shropshire (including Telford & Wrekin) and have a connection to the British Armed Forces (Regular Armed Forces, Reservists, Veterans and/or family members), you’re invited to share your views using a short Survey. The Survey, part of an ongoing Joint Armed Forces Needs Assessment that is being delivered by Shropshire Council and Telford & Wrekin Council, offers a real opportunity to help shape how the Armed Forces Covenant will be delivered in the future. The results of this work will also allow Service providers to better make the case for prioritisation and delivery of their own local Armed Forces Covenant pledges, and allows members of the Armed Forces community to have their say.

To take part in this survey which closes on Sunday 19th July 2020, click on this link:  https://www.surveymonkey.co.uk/r/ArmedForcesNeeds

For more information please email [email protected] or visit our webpages…